Viewing 22 posts - 1 through 22 (of 22 total)
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  • #886312

    First let me say your support is AWESOME!

    I have a strange one here.

    I added 4 Icon layers to the top layerslider of our home page ( https://newsite.thepromisecenter.com ).

    I save the Layerslider and navigate to the page. Everything displays fine.

    If I then refresh the page, or re-visit the page from any browser of smart device, the Icons no longer display.

    Thoughts?

    #886329

    Just to clarify, there should be 4 social media icons just below the “Real People, Real Promises” line (Facebook, Instagram, etc.) that show only the first time one visits the page, then disappear on subsequent visits, even with a different browser or device.

    #886380

    Update: I also added the 4 social media icons as images as a second row below the actual icons. You can see that the first row of actual icons disappears after the first page visit.

    Expect it is a bug?

    #886416

    Hi promisecenterchurch,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #886553

    You will see 2 LayerSlider WP:
    1) RealPeopleReal Promises and
    2) RealPeopleRealPromises-Images

    #1 has 4 Icons that disappear after first view
    #2 I also added the images that do not disappear

    Anxious to see what yo find.

    • This reply was modified 7 months, 1 week ago by  Victoria.
    #887281

    Hi promisecenterchurch,

    You might want to ask your question here as well
    https://codecanyon.net/item/ (Purchase code hidden if logged out) /1362246/comments

    Best regards,
    Victoria

    #888061

    Victoria,

    I can not post a request with them as we purchased the layerslider app through Enfold, so Kreatura does not show us as having acquired it.

    Can your team inquire of the Layer Slider author as this may be a bug effecting all installations.

    #889082

    Hi,

    I can see the issue happening.
    We are going to push our new update of Enfold and it will have the Layer Slider version inside
    we hope that it will be fixed.

    We appreciate your patience

    Best regards,
    Basilis

    #889085

    Thank you!

    #890616

    Hi Basilis,
    Sounds good. I have the same problem.
    When do you expect to have the new update of Enfold?

    #890765

    Hi
    I had the same problem. However, I also bought the premier version of the LayerSlider and have the Enfold version disabled. In that case the icons do not disappear on refresh.

    #892177

    Hi envapk2,

    Thank you for your input. However, icons are not a premium feature and should work without the Layer Slider license. Maybe, they will work better in the new Layer Slider version.

    Best regards,
    Victoria

    #892464

    Hi Victoria

    I don’t think the problem can be with LayerSlider itself. I have used the latest version of LayerSlider on a different theme (Twenty Seventeen) and the icons work fine, i.e. they don’t disappear on refresh. As I mentioned, I tried turning off the Enfold included LayerSlider (with add_theme_support(‘deactivate_layerslider’); in the functions.php) and uploading and installing LayerSlider as a plugin and the icons work fine with Enfold then. So it is only when using LayerSlider included in the theme that there is a problem with the icons.

    many thanks
    Peter

    #892806

    Hi Peter,

    Which version of Layer Slider are you using? Enfold has the previous version and so the icons might be working better in the newer version.

    Best regards,
    Victoria

    #892869

    Hi Victoria
    It is version 6.6.5

    many thanks

    Peter

    #893643

    Hi,

    @envapk2: Where can we see the issue? Please provide a link to the actual page.

    Best regards,
    Ismael

    #893724

    Hi Ismael

    There are two links to egs below. The first with the Enfold included LayerSlider and the second using LayerSlider as an external plugin. When you rerfresh the pages you should see the difference.

    many thanks

    Peter

    #894565

    Hi,

    That’s odd. I can see an error in the console but I’m not sure where it’s coming from.

    (index):1 Uncaught SyntaxError: Unexpected token <
    

    Please create a new thread or post with the login details so that we can inspect the issue further.

    Best regards,
    Ismael

    #894695

    Hi Ismael

    I’ve set up login details attached below. The page and LayerSlider are both called icon test.

    Thanks for looking into this.

    Peter

    #895982

    Hi,

    Thank you for the info. I’m not quite sure why the icon disappears on refresh but there’s a quick fix. We can manually declare the css content property of the icon. Example:

    .fa {
        display: inline-block;
        font: normal normal normal 14px/1 FontAwesome;
        font-size: inherit;
        text-rendering: auto;
        -webkit-font-smoothing: antialiased;
        -moz-osx-font-smoothing: grayscale;
    }
    
    .fa-calculator:before {
        content: "\f1ec";
    }
    
    .fa-toggle-up:before, . (Purchase code hidden if logged out) :before {
        content: "\f151";
    }

    See private field.

    Best regards,
    Ismael

    #898078

    Hi Ismael

    Thanks for the work around. it would be great though if future updates fixed it fully.

    many thanks

    Peter

    #898321

    Hi,

    Yes, we’ll look into it further. It is quite an odd issue. There are no errors or anything.

    Thank you for understanding.

    Best regards,
    Ismael

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