Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #886312

    First let me say your support is AWESOME!

    I have a strange one here.

    I added 4 Icon layers to the top layerslider of our home page ( https://newsite.thepromisecenter.com ).

    I save the Layerslider and navigate to the page. Everything displays fine.

    If I then refresh the page, or re-visit the page from any browser of smart device, the Icons no longer display.

    Thoughts?

    #886329

    Just to clarify, there should be 4 social media icons just below the “Real People, Real Promises” line (Facebook, Instagram, etc.) that show only the first time one visits the page, then disappear on subsequent visits, even with a different browser or device.

    #886380

    Update: I also added the 4 social media icons as images as a second row below the actual icons. You can see that the first row of actual icons disappears after the first page visit.

    Expect it is a bug?

    #886416

    Hi promisecenterchurch,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #886553

    You will see 2 LayerSlider WP:
    1) RealPeopleReal Promises and
    2) RealPeopleRealPromises-Images

    #1 has 4 Icons that disappear after first view
    #2 I also added the images that do not disappear

    Anxious to see what yo find.

    • This reply was modified 6 days, 23 hours ago by  Victoria.
    #887281

    Hi promisecenterchurch,

    You might want to ask your question here as well
    https://codecanyon.net/item/ (Purchase code hidden if logged out) /1362246/comments

    Best regards,
    Victoria

    #888061

    Victoria,

    I can not post a request with them as we purchased the layerslider app through Enfold, so Kreatura does not show us as having acquired it.

    Can your team inquire of the Layer Slider author as this may be a bug effecting all installations.

    #889082

    Hi,

    I can see the issue happening.
    We are going to push our new update of Enfold and it will have the Layer Slider version inside
    we hope that it will be fixed.

    We appreciate your patience

    Best regards,
    Basilis

    #889085

    Thank you!

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.