Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 10, 2020 at 11:56 am #1266256
    Monsieurmag

    when I send hello,

    When we send certain test ” mails from the allo-sos.com website, we do not always receive emails, but when emails are sent directly (not from the website) they arrive at their destination, how to solve the problem please

    Regards,

    • This topic was modified 3 years, 11 months ago by Monsieurmag.
    December 10, 2020 at 8:35 pm #1266368
    Victoria

    Hey Monsieurmag,

    Here are the docs for you:

    Contact Form

    If you need further assistance please let us know.
    Best regards,
    Victoria

    December 11, 2020 at 12:29 am #1266431
    Monsieurmag

    Hello,

    I no longer receive emails. So I have previously installed another plugin but I would like to use your email form

    Best regards

    December 11, 2020 at 6:36 pm #1266614
    Victoria

    Hi Monsieurmag,

    You can still use our form by install and configure an SMTP plugin.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    December 23, 2020 at 7:50 am #1269473
    Monsieurmag

    Hello,

    I have always the problem can you maybe to connect to my pannel and create a new page and make on this new page your plugin contact form please. I have try but The emails do not arrive in my mailbox, therefore not received

    Thank you

    • This reply was modified 3 years, 11 months ago by Monsieurmag.
    December 23, 2020 at 11:03 am #1269497
    Nikko

    Hi Monsieurmag,

    Please try to check this article: https://www.codeforest.net/debugging-wp-mail-like-a-boss-debugger then post the logs to us.
    Also since there’s a high chance that PHP mail is not working properly on your site, consider using this plugin: https://wordpress.org/plugins/wp-mail-smtp/ and setup its Other SMTP settings (you’ll need to ask your hosting provider for some details like, SMTP Host, Encryption, SMTP Port, SMTP Username and SMTP Password)

    Best regards,
    Nikko

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