I do not receive mails in my contact form - Support | Kriesi.at

Viewing 6 posts - 1 through 6 (of 6 total)

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May 9, 2021 at 6:59 pm #1299175

Isabel Grönert
Guest

Hello,

I do not receive mails in my contact form.
This field is not empty
Enter one or more Email addresses (separated by comma) where mails should be delivered to. (Standard: (Email address hidden if logged out) )

I do receive autoresponder mails.

What is the problem? Thank you in advance.

Best regards
Isabel

May 10, 2021 at 4:59 am #1299214

Nikko
Inactive Moderator

Hey Isabel Grönert,

Thanks for contacting us!
Please refer to our troubleshooting steps: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot
Hope it helps.

Best regards,
Nikko

May 10, 2021 at 8:43 pm #1299488

Isabel Grönert
Guest

Hi

no ist does not help.
What should I do?

Best regards

May 11, 2021 at 5:08 am #1299524

Nikko
Inactive Moderator

Hi Isabel Grönert,

We can check on it however, you’ll need to register first on our forum: https://kriesi.at/support/register/
Once you have done that, you can create a new thread in https://kriesi.at/support/forum/enfold/#new-topic-0

Best regards,
Nikko

May 11, 2021 at 5:45 pm #1299739

Isabel Grönert
Guest

Hi Nikko,

I only have to work for a customer, so I do not have a purchase code for kriesi.

How can you help me?

Best regards,
Isabel

May 12, 2021 at 3:42 am #1299772

Nikko
Inactive Moderator

Hi Isabel,

Please try to use SMTP plugin like WP Mail SMTPP.
You can use this article as a guide: https://wpforms.com/how-to-fix-wordpress-contact-form-not-sending-email-issue/
Hope it helps.

Best regards,
Nikko
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