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Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 8, 2020 at 8:17 pm #1211174
    nimbusworks

    Hello,

    After update WordPress version, Enfold’s avia builder became to not working properly. It has been disappeared and showing broken WP editor shortcorde box. Could you please help to fix this problem?

    Best,

    Megumi

    May 8, 2020 at 9:37 pm #1211238
    Victoria

    Hey Megumi,

    Please disable Wordfence and see if the issue persists.

    Best regards,
    Victoria

    May 8, 2020 at 9:54 pm #1211246
    nimbusworks

    After to turned off wordfence, it seems like to be coming but not works completely. Please look at the screenshot.

    May 8, 2020 at 10:38 pm #1211269
    Jordan Shannon

    Hi,

    Disable all other active plugins to see if the issue resolves.

    Best regards,
    Jordan Shannon

    May 8, 2020 at 10:58 pm #1211284
    nimbusworks

    I did but could not resolve it.

    May 9, 2020 at 2:50 am #1211315
    nimbusworks

    Could you please login and look into it?

    May 9, 2020 at 5:09 am #1211329
    Jordan Shannon

    Hi,

    It worked for me. Please see the following;

    https://snipboard.io/Mlfct6.jpg

    Is there a specific page or browser giving you issue?

    Best regards,
    Jordan Shannon

    May 9, 2020 at 4:38 pm #1211423
    nimbusworks

    Hi,

    The problem has been at “Home”.
    https://snipboard.io/sU2HXk.jpg

    I have cleared all caches and changed the browsers but could not resolved.

    Best,

    Megumi

    • This reply was modified 5 years, 6 months ago by nimbusworks.
    May 9, 2020 at 10:29 pm #1211516
    Nikko

    Hi Megumi,

    This is fixed you can enable all your plugins back.
    The iframe inside the Code Block was causing that 403 issue for some reason.
    To resolve this I go to Appearance > Widgets, created a widget area and named it Soundcloud, inserted a Custom HTML widget and pasted the iframe code that caused the issue.
    Then in your homepage, I removed the Code Block and replaced with Widget Area, then selected Soundcloud.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    May 9, 2020 at 10:55 pm #1211525
    nimbusworks

    Dear Nikko,

    Thank you for the smart resolution. The problem has been completely resolved.
    I appreciate your professional technical support for my struggle issue.

    Best,

    Megumi

    May 9, 2020 at 11:06 pm #1211527
    Nikko

    Hi Megumi,

    I’m very happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 11 posts - 1 through 11 (of 11 total)
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