Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • November 26, 2019 at 10:42 am #1160241

    Kim_Lagerweij87
    Participant

    On one website I run Enfold 4.6.3.1. But on my other website I still run Enfold 3.1.5 and there is no option to update this theme to 4.6.3.1. It says that I already run the latest version. What can I do? I really want to update the theme sinds the old theme isn’t compatible with php 7 soon.

    Thank you in advance.

    November 26, 2019 at 4:02 pm #1160381

    Nikko
    Moderator

    Hey Kim_Lagerweij87,

    To update from Enfold 3.1.5 to the latest version you’ll need to Update it manually via ftp since updating it in theme options won’t work.
    Also make sure to have a backup first before doing an update or atleast try to do it in a staging site first so the live site won’t be affected.

    Best regards,
    Nikko

    November 27, 2019 at 2:25 pm #1160632

    Kim_Lagerweij87
    Participant

    Thanks Nikko,

    I followed the instructions to update my theme manually via ftp, but it went wrong… It said that it couldn’t load the theme properly and that it is paused in the admin backend.

    Could you please help me?

    November 28, 2019 at 1:11 pm #1160947

    Victoria
    Moderator

    Hi Kim_Lagerweij87,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 28, 2019 at 2:11 pm #1160971

    Kim_Lagerweij87
    Participant

    Hello Victoria,

    Thank you in advance. See the private box.

    November 29, 2019 at 4:49 pm #1161257

    Victoria
    Moderator

    Hi Kim_Lagerweij87,

    I do not see the theme options. Can you please unhide them. Also, please have a full website backup ready and give us FTP credentials if you want us to update the theme for you.

    Best regards,
    Victoria

    December 2, 2019 at 10:36 am #1161786

    Kim_Lagerweij87
    Participant

    Hi Victoria,

    See the private content…

    December 3, 2019 at 8:00 am #1162096

    Rikard
    Moderator

    Hi,

    The theme seems to be installed correctly in the enfold folder, but you have uploaded an extra folder called themeforest-4519990-enfold-responsive-multipurpose-theme, that folder can be deleted. The error message in the backend should disappear after you have deleted that.

    Best regards,
    Rikard

    December 3, 2019 at 1:43 pm #1162197

    Kim_Lagerweij87
    Participant

    Hello Rikard,

    I deleted the extra folder but I still got this error message on my screen. What can I do now?

    Best regards,

    Kim

    December 4, 2019 at 6:14 am #1162458

    Rikard
    Moderator

    Hi Kim,

    Please try to upload it again then. Delete the old theme folder if necessary, then upload the whole theme folder again.

    Best regards,
    Rikard

    December 4, 2019 at 4:39 pm #1162650

    Kim_Lagerweij87
    Participant

    Hi Rikard,

    I deleted the old theme en uploaded the new theme. But my website is still blank/white. Can you please help me?

    December 5, 2019 at 6:23 am #1162805

    Rikard
    Moderator

    Hi,

    I deleted the old folder and uploaded the theme again, everything is working as it should now. Please review your site.

    Best regards,
    Rikard

    December 5, 2019 at 10:28 am #1162861

    Kim_Lagerweij87
    Participant

    Hi Rikard,

    No sorry, still the same problem. I still get the message that it couldn’t load the theme properly and that it is paused in the admin backend. Does it have something to do with the new php version (7.3)?

    Best regards,
    Kim

    December 6, 2019 at 4:44 am #1163278

    Rikard
    Moderator

    Hi Kim,

    I can’t see any error messages under Themes in the WordPress menu anymore, and your site is loading fine. Please let us know how to reproduce the problem.

    Best regards,
    Rikard

    December 6, 2019 at 2:48 pm #1163389

    Kim_Lagerweij87
    Participant

    Thanks Rikard. Everything seems to be fine with my website now. Strange it didn’t work yesterday, even after refreshing the website.

    Beste regards,

    Kim

    December 6, 2019 at 3:37 pm #1163397

    Jordan Shannon
    Moderator

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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