Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • January 22, 2016 at 1:40 pm #570014
    Gil
    Guest

    Hi,
    I buy Enfold gallery at november 7 but i cant login support team
    and cant register

    • This topic was modified 8 years, 10 months ago by Yigit.
    January 22, 2016 at 1:44 pm #570017
    Yigit

    Hey Gil!

    Please go to – https://kriesi.at/support/register/ and enter your purchase code – http://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg

    Best regards,
    Yigit

    January 22, 2016 at 1:50 pm #570026
    Gil
    Guest

    Hi,
    Thanks for quick replay
    I did it already but its not accept my license key
    I can set you bill from paypal to see my order

    January 22, 2016 at 1:51 pm #570028
    Yigit

    Hi!

    Please send us your purchase code in private content field so we can reset your account :)

    Cheers!
    Yigit

    January 22, 2016 at 1:54 pm #570029
    Gil
    Guest
    January 22, 2016 at 2:07 pm #570046
    Yigit

    Hi!

    I am sorry but that is not a valid purchase code. Have you referred to this image – http://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg to get your correct purchase code?

    Best regards,
    Yigit

    January 22, 2016 at 2:13 pm #570054
    Gil
    Guest

    I

    January 22, 2016 at 2:15 pm #570055
    Gil
    Guest

    p

    January 22, 2016 at 2:22 pm #570061
    Gil
    Guest

    1

    January 22, 2016 at 2:33 pm #570073
    Yigit

    Hi!

    Please contact the person who created the website for you and ask for a purchase code (which will let you register to our support forum), ThemeForest username and API key ( so you can receive auto updates – http://kriesi.at/documentation/enfold/updating-your-theme-files/ ).

    Best regards,
    Yigit

    January 22, 2016 at 2:36 pm #570077
    Gil
    Guest

    Ok thanks, i will do that

    January 22, 2016 at 2:37 pm #570078
    Yigit

    Shalom!

    We will keep the thread open and wait to hear from you :)

    Regards,
    Yigit

    January 22, 2016 at 2:38 pm #570079
    Gil
    Guest

    I like your Shalom!!! you make me smile…

    January 25, 2016 at 5:36 am #571080
    Rikard

    Hi,

    Hope you can get the information you need to register, please let us know if you should need any more help.

    Thanks,
    Rikard

    January 26, 2016 at 10:23 am #571987
    Gil
    Guest

    Not yet because envato locked my account
    so i cant progress

    January 27, 2016 at 7:10 am #572626
    Rikard

    Hi,

    Ok, that’s not good. Are you in touch with them to get it reopened?

    Thanks,
    Rikard

    January 27, 2016 at 1:02 pm #572812
    Gil
    Guest

    Yes i am waiting for them they are so slow.
    Until they will open my account i am looking for gallery to buy
    Filter and sort portfolio can you help me?
    Until now any gallery i buy and insert it on enfold Advanced Layout Editor the the gallery i buy are getting stock.
    Do you have something to offer me
    I need this gallery with several layer filter design option and then filter by color (its for evening dress.
    Buy the way i want your help to fix the problem of enfold that page are loading slow.
    i insert super cache and cloudflare but its didn’t help i even change my server to dedicated (ssd/4g ram/ 2cpu) but it ddint help
    My site are hina.co.il/newnew

    January 28, 2016 at 10:53 am #573599
    Gil
    Guest

    Please see below…

    January 28, 2016 at 2:41 pm #573747
    Yigit

    Hey!

    I am getting “SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOTHER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOUNT WITH ANOTHER PURCHASE CODE.” when i try to register you. Please go to – https://kriesi.at/support/register/?action=lost_pw and request a new password.

    Best regards,
    Yigit

    January 29, 2016 at 12:25 pm #574445
    Gil
    Guest

    yes yonibulkin this is the guy that build my site

    January 29, 2016 at 5:40 pm #574706
    Yigit

    Hey!

    We will transfer forum account to you and update you on this thread. Please kindly wait to hear from us

    Cheers!
    Yigit

    February 2, 2016 at 9:43 am #576328
    Gil
    Guest

    Hi,
    How can we progress ASAP
    I must upload my new Enfold site.
    waiting your replay

    February 2, 2016 at 2:16 pm #576423
    Kriesi

    Hey!

    I have created a new account for you and sent you a registration mail.

    Best regards,
    Kriesi

    February 2, 2016 at 3:17 pm #576464
    Gil
    Guest

    What is the user name?

    February 2, 2016 at 3:20 pm #576468
    Yigit

    Hey!

    You will be able to set your username by following instructions in registration mail :)

    Regards,
    Yigit

    February 2, 2016 at 3:33 pm #576484
    Gil

    Dear Yigit,
    Can we continue here to solve my problems?

    February 2, 2016 at 3:52 pm #576499
    Yigit

    Hi!

    It would be better if you started a new thread here – https://kriesi.at/support/forum/enfold/#new-post so it would be easier for us and for other users to follow :)

    Regards,
    Yigit

    February 4, 2016 at 11:04 am #577681
    Gil

    .

    • This reply was modified 8 years, 9 months ago by Gil.
  • Author
    Posts
Viewing 28 posts - 1 through 28 (of 28 total)
  • The topic ‘I cant contact support’ is closed to new replies.