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  • #610005

    I have tried to increase the max size for files and the WordPress memory! Something is wrong. I just purchased this theme for 4th time and have NEVER run into this before. I cannot upload images.


    Hey Invoke_Media_Group!

    That is because it is not an issue related to the theme, but with your hosting provider.
    Can u kindly contact them and ask them to go through that change?

    Thanks a lot

    Best regards,


    I did go through them. They said it is the theme. When we deactivate the theme, it works. I changed the max_file upload code and the memory code to resolve the issues – but that failed too.



    What exactly is the issue you are getting?
    Can you please try to create a testing environment and check if you have the issue there as well?

    Best regards,



    I/m experiencing the following. I cannot upload new images, like in a familiar extension like .png, into the backend by using media-library upload.
    I recently updated the theme. Could that be a reason?

    Looking forward hearing from you.



    Thanks for the login details. Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,


    It worked. Thnx!



    Let us know if you have any other questions or issues :)

    Best regards,
    John Torvik

Viewing 8 posts - 1 through 8 (of 8 total)
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