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Viewing 22 posts - 31 through 52 (of 52 total)
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  • June 20, 2017 at 8:27 pm #810630
    Bert2

    Hi Victoria,

    You are right. Now that the migration is complete, Enfold works as it should!
    Thanks for the support!
    Bert

    June 21, 2017 at 6:52 am #810775
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    June 21, 2017 at 7:39 am #810809
    ChrisSchutte

    Hi Rikard and Victoria

    Low and behold the website is down again… same Error

    June 22, 2017 at 1:53 pm #811521
    Victoria

    Hi ChrisSchutte,

    Please enable debug into log and send us the logs (https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/). Or send us the logs if you have them already.

    Best regards,
    Victoria

    June 22, 2017 at 1:55 pm #811522
    Victoria

    Hi ChrisSchutte,

    What happened before that? Some plugin update or you tried to update the theme? Or what deleted that file?

    Best regards,
    Victoria

    June 22, 2017 at 2:37 pm #811551
    ChrisSchutte

    We literally have done nothing since you got it working?

    June 22, 2017 at 7:21 pm #811773
    Victoria

    Hi, ChrisSchutte

    Do you have the text of the error? Is it the same file missing? You have something deleting files on your server. I would be worried about that.

    Best regards,
    Victoria

    June 22, 2017 at 7:35 pm #811780
    ChrisSchutte

    But then it’s only deleting files in your theme?

    June 6, 2018 at 12:18 am #967562
    Jok3r0805

    Hi Guys,

    Iam having exact the same issue since I’ve upgraded enfold today. Luckily I found this article. If I rename the folder everything works, than I change the theme to the wordpress default and correct the enfold folder name back to “enfold”. After activating the enfold theme again – http 500. Can you please assist?

    June 6, 2018 at 12:40 am #967566
    Yigit

    Hi,


    @Jok3r0805     please delete wp-content/themes/enfold folder and re-install it via FTP – http://kriesi.at/documentation/enfold/how-to-install-enfold

    Best regards,
    Yigit

    June 6, 2018 at 12:53 am #967572
    Jok3r0805

    Yigit you made my day – unfortunately I just did always a copy/replace – I NEVER deleted the complete folder… That’s so stupid… :D Anyway thanks a lot!

    June 7, 2018 at 9:04 am #968282
    Nikko

    Hi Jok3r0805,

    Glad that Yigit helped you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    July 8, 2018 at 12:14 pm #982679
    zielina

    Hey,
    I have the same problem and even when I installed the theme through a filezilla.

    Always, when I activate the enfold theme in WordPress I have HTTP error 500. Then I need to change the name of enfold in filezilla and again activate the previous theme (twentyeleven) to works site properly.

    I don’t know how to install the enfold theme to work it properly. Please help me to go through this. I even changed in .htaccess php version to the highest one.

    July 9, 2018 at 12:07 pm #983048
    Victoria

    Hi zielina,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you please check server log for error?

    Here is how to find it:http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    July 9, 2018 at 7:56 pm #983363
    zielina

    Hi Victoria,

    I’ve sent you in a private message all details to login

    Best regards,
    Andy

    July 9, 2018 at 8:11 pm #983371
    Yigit

    Hi,


    @zielina     Please go to /wp-content/themes/ folder via FTP and delete “enfold” folder and re-install it – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp. If that does not help, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field. If you post them here, they will be visible to creator of this thread as well.

    Best regards,
    Yigit

    July 9, 2018 at 10:13 pm #983416
    zielina

    Hi Yigit,

    I have sent all details in a private reply. I was trying many times to delete and reinstall enfold folder and always is the same problem

    July 10, 2018 at 5:33 am #983496
    Rikard

    Hi zielina,

    Thanks for the feedback, though I can’t see any login details posted by you in the thread. Please take Yigits advice to open a new thread, otherwise the login details will be visible to the original poster of the thread as well.

    Best regards,
    Rikard

    July 10, 2018 at 5:50 pm #983751
    zielina

    Hi Rikard,
    I’ve made a new thread and sent a message in a private chat. Did you get the message?

    July 10, 2018 at 6:42 pm #983767
    Yigit

    Hi,


    @zielina     It does not seem like you have start a thread and private content fields are empty – https://kriesi.at/support/profile/zielina/topics/. Please start a new thread here – https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Yigit

    July 11, 2018 at 6:34 am #984046
    zielina

    Hi,


    @Yigit     hope that finally, it is ok. I had to add some content and before I was always only adding content into private message

    July 11, 2018 at 7:56 am #984055
    Nikko

    Hi zielina,

    We have seen the thread you created, we will be replying on the other thread :)

    Best regards,
    Nikko

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