Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • #754008

    Can you please help me fix this issue? I can’t get into my site at


    Hey MyGirlFriday805,

    I checked your site the frontend and the admin page loads fine. If you still have any issue Please post us your login credentials for WP admin and FTP (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,


    This is happening to me as well!!! I no longer have support, but this should not happen after doing an update. I have done past updates with no issues. My site works fine, but when I login, I get a 500 error on any page I want to edit…and the same on all WP admin pages (dashboard, plugins, etc).

    Please help!



    Hi Fabian,

    The login URL you posted is not working, could you check please?

    Best regards,


    Hi – that is part of the problem. After I updated I cannot access any admin pages.

    You can try this…

    THEN… load the page again (…and you will see that you are logged in.

    Not sure what to do.



    Can you give us ftp access? so we can check the files and error logs.

    Best regards,


    Sure thing. See private section. Would love to know what happened. Thank you!



    Can you put the Enfold theme back to the themes folder, you can refer to the instruction here: (Purchase code hidden if logged out) -enfold

    At the moment I could only see 2 themes, Avada and twentyfifteen.

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.