Tagged: 500 error, enfold, Loading Issues, wordpress dashboard
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AuthorPosts
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March 2, 2017 at 12:29 am #754008
Can you please help me fix this issue? I can’t get into my site at nelleezcarpetandaircare.com
March 2, 2017 at 8:24 am #754149Hey MyGirlFriday805,
I checked your site the frontend and the admin page loads fine. If you still have any issue Please post us your login credentials for WP admin and FTP (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayApril 4, 2017 at 6:58 am #771540This is happening to me as well!!! I no longer have support, but this should not happen after doing an update. I have done past updates with no issues. My site works fine, but when I login, I get a 500 error on any page I want to edit…and the same on all WP admin pages (dashboard, plugins, etc).
Please help!
Fabian
April 5, 2017 at 5:51 am #772195Hi Fabian,
The login URL you posted is not working, could you check please?
Best regards,
RikardApril 5, 2017 at 6:02 am #772204Hi – that is part of the problem. After I updated I cannot access any admin pages.
You can try this…http://perfectpracticegolf.com/wp-login.php?loggedout=true
THEN… load the page again (http://perfectpracticegolf.com/)…and you will see that you are logged in.
Not sure what to do.
April 5, 2017 at 6:34 am #772227Hi,
Can you give us ftp access? so we can check the files and error logs.
Best regards,
NikkoApril 5, 2017 at 6:44 am #772233Sure thing. See private section. Would love to know what happened. Thank you!
April 5, 2017 at 10:46 am #772384Hi,
Can you put the Enfold theme back to the themes folder, you can refer to the instruction here: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
At the moment I could only see 2 themes, Avada and twentyfifteen.
Best regards,
Nikko -
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