September 16, 2018 at 7:08 pm #1010489
Please help me ASAP with my site for a client that went down after updating the latest enfold theme. I have deactivated the plugins, updated the theme via FTP, renamed the .htaccess file, updated wordpress and all plugins. Upgraded the php version to 7.0. Still not working.
Please look at private content for login
Thanks, MathildeSeptember 16, 2018 at 8:19 pm #1010502
If you use ftp to update the theme please make sure to replace the entire theme folder. If you just overwrite the existing files you’ll get a blank page (500 error). Connect to ftp, go to wp-content/themes and rename the theme folder “enfold” to “enfold_bak”. Then download the new files from themeforest, unzip the theme files and upload them to wp-content/themes/enfold. Make sure the style.css file is located in wp-content/themes/enfold (file path wp-content/themes/enfold/style.css). If the theme works, you can simply delete the enfold_bak folder. If not, delete the enfold folder and rename enfold_bak to enfold.
PeterSeptember 16, 2018 at 8:30 pm #1010505
Hi again, I put the older Enfold back since we can’t have the site down. But the sliders don’t work now, neither the menu on mobile, it’s gone completely. Please help.
MathildeSeptember 16, 2018 at 8:32 pm #1010507
Hi Peter, thanks for your quick reply. I had deleted the whole enfold folder on the server and uploaded the new folder.
KIndly regards, MathildeSeptember 16, 2018 at 11:28 pm #1010530
Sorry, I se that the WP login has a large letter. Look at private content for the correct username.
PS. I have tried all the css codes from your forum regarding the burger menu not showing on mobile.
Cheers, MathildeSeptember 17, 2018 at 7:46 am #1010602
Thanks for the update. Please upgrade the theme to version 4.4.1 so that we can see the actual issue. You may need to temporarily set the site to maintenance mode. We’ll check it again afterwards. If you don’t want to upgrade the live site just yet, you need to create a staging or a development site so that we can test it without bringing the live site down.
IsmaelSeptember 17, 2018 at 9:52 am #1010636
Hi, Now I have development site with the plugin you recommended. And the latest version of enfold is installed. And we have the HTTP 500 error. Look at the private content for the new wp address (can’t login though).And also where the dev folder is at the server.
Thanks, MathildeSeptember 17, 2018 at 4:28 pm #1010829
Thank you for the update. The login details are invalid. Please check it carefully.
Set the site to debug mode.
IsmaelSeptember 17, 2018 at 4:46 pm #1010837
Hi,sorry. I’ve put the site to debug mode, and look ftp info under:
Thanks, MathildeSeptember 17, 2018 at 6:00 pm #1010879
I updated the dev website for you. I just renamed /www/dev/wp-content/themes/enfold/ to /www/dev/wp-content/themes/enfold_bak/ and then uploaded the new theme files into the /www/dev/wp-content/themes/enfold/ directory.
PeterSeptember 17, 2018 at 8:46 pm #1010967
Hi, thanks, I bought the wp staging pro and made the site go live, but then still get errors?
Message from wp staging pro: Something went wrong! Internal server error while processing the request! Go to WP Staging > Settings and lower ‘File Copy Limit’ and ‘DB Query Limit’. Also set ‘CPU Load Priority to low.’Than try again. If that does not help, open a support ticket
And the HTTP 500 so I can’t login wp.
MathildeSeptember 17, 2018 at 10:38 pm #1011003
Hi again, since the website have to be functioning, I uploaded the older enfold versjon again and then it works except for the menu on mobile and the sliders, so we can’t have it like that for long, but the site has to show so it’s better with this version than the error message. I have changed the enfold version you uploaded to enfold_newfromenfold. The dev version is working fine with the newest version, strange.
Good night, MathildeSeptember 18, 2018 at 5:25 am #1011071
Did you upload the latest version of the theme in the live site? Please access your file server and then go to the wp-content > themes directory, rename the current “enfold” theme to “enfold_bak” and then upload the latest version 4.4.1. After that, go to the Appearance > Themes panel to activate the theme again. You don’t need to use the “WP Staging Pro” to update the theme because the dev or staging site was cloned from the live site so they’re basically the same.
IsmaelSeptember 18, 2018 at 1:39 pm #1011271
Hi again, I thought I had tried that, will try again this afternoon/eveing. The site is running Enfold 4.2.5 version. Is it possible just to update some files in Enfold, not the whole folder to avoid HTTP 500 error?
Thanks, again, MathildeSeptember 18, 2018 at 1:54 pm #1011285
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