Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 31, 2019 at 5:36 pm #1152798
    werksfarbe

    Hi folks
    i have a website where i use HTML in the title of portfolio items. It looks like:
    Frontend

    In the backend it looks like:
    backend

    since a few updates the editor filters and deletes HTML-code in the title. So every item i have to open and save again loose the html and the color is wrong.

    Is there a reason why you dont alow html in portfolio title? is it possible to reactivate the feature?

    tom

    November 3, 2019 at 12:53 am #1153420
    Jordan Shannon

    Hey werksfarbe,

    Is this just for color? CSS can be used for this in quick css.

    Best regards,
    Jordan Shannon

    November 15, 2019 at 6:16 pm #1157249
    werksfarbe

    Hi Jordan
    the problem issnt the css. the problem is that i can’t use the <span class=”color-p”>-Tag in the title anymore. a couple of years ago when we create the page it was possible and works good. but now the editor removes html from the title when i save the page.
    tom

    • This reply was modified 5 years, 1 month ago by werksfarbe.
    November 19, 2019 at 5:42 am #1158020
    Ismael

    Hi,

    Thank you for the clarification.

    Is there a staging or development version of the site where we can see the issue? The live domain is still using an older version of the theme and the custom markup still displays properly in the title container. Please upgrade the theme to the latest version or give us access to the dev version of the site.

    Best regards,
    Ismael

    November 19, 2019 at 11:32 am #1158097
    werksfarbe

    Hi Ismael
    thanks for your answer.
    its a live system. but there are no updates in the wordpress-updater. how does this come?

    some of the post stil have the colour. but some not. you can see it here: https://www.pixelgym.de/trainingsangebote/
    PHOTOSHOP BASIC TRAINING and PHOTOSHOP LEVEL 2 TRAINING is ok but PHOTOSHOP SPECIAL WORKOUT FOTOGRAFIE is not because i open it in the backend and save it. then it looses the colour.

    tom

    November 20, 2019 at 5:42 am #1158356
    Rikard

    Hi Tom,

    Thanks for the update. You are running 4.5.5 and the latest version of the theme is 4.6.3.1. If you are not getting the any notifications on the backend then please try try to update the theme using this plugin: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, or update it manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    If that doesn’t help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    November 27, 2019 at 6:52 pm #1160763
    werksfarbe

    Hi Rikard
    i update the theme manually but the problem is stil there:
    When i enter HTML-Code like [span class=”color-p”] in the title the html will be deleted when i save the page.

    tom
    ([ means <)

    November 29, 2019 at 10:36 am #1161163
    Ismael

    Hi,

    Thank you for the update.

    We can’t seem to reproduce the issue on our installation. The html stays in the title of the portfolio item. As you can see in the screenshot below, the portfolio item “HTML Portfolio” contains a span tag with the class attribute “blank”.

    // https://imgur.com/a/KuACTgs

    Can we access the dashboard? Please provide the login details in the private field.

    Best regards,
    Ismael

    December 10, 2019 at 1:27 pm #1164384
    werksfarbe
    This reply has been marked as private.
    December 12, 2019 at 5:22 am #1165056
    Ismael

    Hi,

    Thank you for the update.

    We can now reproduce the issue. Are you actively using the new block editor? The html tags are retained when the block editor is disabled, or when the classic editor is active. You can toggle the editor in the Enfold > Theme Options > Select Your Editor settings.

    Best regards,
    Ismael

    January 6, 2020 at 1:23 pm #1170674
    werksfarbe

    Hi Ismael
    I switch the editor but the problem is stil there. yah you please take a look?

    January 7, 2020 at 3:59 am #1170887
    Ismael

    Hi,

    We switched the editor back to the classic one. You don’t have to switch it back again. It should work properly now.

    Best regards,
    Ismael

    January 7, 2020 at 3:00 pm #1171069
    werksfarbe

    Thanks
    but now i have the problem that the social media icons in the header are gone. can you help me here?

    tom

    January 7, 2020 at 7:01 pm #1171134
    Jordan Shannon

    Hi,

    For the icons try the following:

    please upload the following file via FTP to
    \enfold\framework\php\function-set-avia-frontend.php
    https://www.dropbox.com/s/gmbg5202rjz1vou/function-set-avia-frontend.php?dl=0
    Save a copy of your old file should you encounter an upload error.
    Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Jordan Shannon

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