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  • #1427136


    Mails from the contact form look like this:

    Guten Tag</p><br />=0A<p>Besten Dank f=C3=BCr Ihre Nachricht. Wir werden=
     so rasch als m=C3=B6glich darauf reagieren.</p><br />=0A<p>Freundliche=
     Gr=C3=BCsse</p><br />=0A<p>Frank M=C3=BCller<br=
     /><br /><br /><strong>Deine Nachricht: </strong><br /><br />Allgemeine=
     Anfrage <br /> <br />Nachricht: <br />Zweiter Test <br /> <br />Name: G=
    eorg <br />E-Mail:  (Email address hidden if logged out)  <br />

    How can I fix this, and style the e-mail myself?

    Thank you!


    I see this issue sinking … am I the only one, and no idea by anyone what to do about it?


    Hi lausianne,

    To assist you further, please provide us with your login credentials by following these steps:

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

    If you have any further questions or concerns, please let us know.

    Best regards,

    This reply has been marked as private.
    This reply has been marked as private.

    I think I have the solution: It is apparently the Post SMTP plugin that does it. It has a setting to fix it, and that seems to work.
    Sorry for the inconvenience. I’m just using Enfold and that contact form for the first time and never had such an issue before.



    Hi Ralf,

    No worries :)
    I’m glad that you were able to fix the issue.
    Thanks for using Enfold and have a great day!

    Best regards,

Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘HTML Entities in Contact Form messages’ is closed to new replies.