Viewing 8 posts - 1 through 8 (of 8 total)
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  • #646140

    Hello
    I have two questions.

    1. Why does the update come only occasionally?
    I have tried to update the theme, got wrong, and then update the disappeared. I could not run the update again.

    2. How to update, if you do not have access via FTP?

    #646865

    Hey Vikab,

    Have you tried clicking the ‘Update Manually’ link? if you don’t have FTP access you could remove the theme and upload it as .zip via Appareance > Add New.

    Best regards,
    Josue

    #650687

    Yes of course I have tried and it doesn’t sense of any updates. Not always.

    I use child theme, it´s not a problem to remove ENFOLD completely then?

    #650802

    Hi,

    It is not, the child theme will be disabled while you do the update though. One thing you can do is:
    1. Upload the new enfold renamed enfold_renamed.
    2. Once the upload is complete rename the old enfold to enfold_old and change the new one to enfold.

    Best regards,
    Josue

    #654066

    Thank you.
    After uppload, how to rename if I dont have access via FTP?

    #654094

    Hi,

    An alternate way to access the wp-content/themes/ folder is by using the “File manager” tool provided by the hosting company in control panel.

    Best regards,
    Vinay

    #655141

    This is not a solution.
    Our customers do not have FTP access, or such an opportunity to update.
    When will you resolve the problem so that we can update the theme through WP?

    #655840

    Hi,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)

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