Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #1333988
    Ramon Olivencia
    Guest

    I bought the extended Enfold support (purchase code: 575abbd3-fdae-4412-803d-8260c94574bb) but I keep having the hardest time trying to open a NEW Ticket since it is not clear how to do that.

    Basically, I am getting the following error message while using WPForms on my website: after the user fills out the online form, they get this error message at the end: “Form has not been submitted, please see the errors below”, but there are no “errors below”. I contacted WPForms and they said it could be from my theme. Pls advice. Thanks!

    #1334007

    Hey Ramon Olivencia,
    The reason you are having a hard time opening a ticket is that our support forums are closed for the holidays, there is a large blue notice on the page about this:
    2021-12-28_001.jpg

    I took a look at your long multi-page form and typically when there was an error it would show like this:
    2021-12-28_002.jpg
    but at the end of your form this doesn’t show, but you do have some javascript errors, so first i recommend that you disable all caching and the <strong style=’color:#000′>Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression and then ensure you are not forcing the jQuery into the footer at <strong style=’color:#000′>Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer
    If this doesn’t help then try disabling all fields that are “required”, if your form still is not working then try creating a test form that is only one page with no required fields and see if that works.
    It looks like some of your fields are “copied” such as a “phone” field used for another type of field, this could break the WPForms logic, so try creating each field independently.
    We do not offer support for third party plugins like WPForms, but we do try to help were we can, if none of this helps try asking WPForms for help again.

    You have asked this question in the “Pre Sale Questions” email system which is not the correct place, so please try the suggestions above and we will be back on Jan 3, at that time if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 2 posts - 1 through 2 (of 2 total)
  • The topic ‘How to Open New Support Ticket for Enfold Support’ is closed to new replies.