Viewing 20 posts - 1 through 20 (of 20 total)
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  • February 27, 2020 at 12:15 am #1188304
    algkent

    Hi!

    Looks like I have version 4.4.1 installed on my site. How would I install the newest updates? I’m hoping it doesn’t involve FTP or anything like that?

    Thanks,
    Amanda

    February 29, 2020 at 4:56 am #1188980
    Rikard

    Hey Amanda,

    The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 29, 2020 at 10:09 pm #1189101
    algkent

    Drats. Thanks — I wonder why it says under Enfold > Theme that my theme is up to date?

    March 1, 2020 at 8:38 am #1189184
    Rikard

    Hi,

    Envato/Themeforest changed the system which handles update, so your installation can’t access the new system. That is why it thinks that it’s running the latest version.

    Best regards,
    Rikard

    March 3, 2020 at 8:43 pm #1189825
    algkent

    Thanks. How do I get the most recent version to install?

    March 3, 2020 at 9:44 pm #1189833
    algkent

    I’m going through the process now.

    Question: to update my existing theme, would I want to deactivate my theme right now, per these instructions (and if I do that, won’t my site break in some way)?

    “To re-install enfold theme via the WordPress dashboard without losing data.

    Go to Appearance > Themes page and first, deactivate the active enfold theme as active themes cannot be removed.”

    Am following directions found on this page that you linked to: https://kriesi.at/documentation/enfold/install-enfold-theme/#theme-update

    March 4, 2020 at 8:44 am #1189943
    Rikard

    Hi,

    You can always download the latest version of the theme from your Themeforest account.

    If you are not comfortable with updating via FTP, then I would recommend that you use the plugin I linked to above in this thread. If you want to update via FTP, then I would recommend that you create a new folder called enfold_new for instance, then upload the theme files there. You can then rename the old theme folder to enfold_old, then rename the new folder to only enfold. If everything works after that then you can delete the old folder.

    If you need help with updating then please include WordPress and FTP login details in private along with a verification that you have backups of the the site, and we’ll help you out.

    Best regards,
    Rikard

    March 4, 2020 at 5:59 pm #1190132
    algkent

    Hi Rikard,

    I really appreciate that — as I kind of don’t know what I’m doing.

    I have this theme purchased for both of my sites, and they’re under the same host.

    Do you have an email so that I can set you up as a collaborator so that you can get my FTP info? It’s with BigScoots.

    March 4, 2020 at 8:17 pm #1190213
    Victoria

    Hi algkent,

    Can you share your FTP credentials in private?

    Best regards,
    Victoria

    March 6, 2020 at 6:58 pm #1190947
    algkent

    I just wrote out all the details in the Private Content area and hit submit…and got “Error: Your reply cannot be empty”.

    Did you guys receive the private content?

    March 6, 2020 at 10:13 pm #1191015
    Victoria

    Hi algkent,

    You need to add some text in the regular text box, this way the private message will be sent.

    Please try again.
    Best regards,
    Victoria

    March 6, 2020 at 10:18 pm #1191019
    algkent

    See info below. Thank you so much for your time and energy!

    March 7, 2020 at 8:45 pm #1191158
    Mike

    Hi,
    Thank you for the WordPress logins, they worked for me, but the FTP logins didn’t, please check.
    Also, did you upload your latest theme zip file download from Envato to one of your sites for us to use?

    Best regards,
    Mike

    March 9, 2020 at 3:04 pm #1191546
    algkent

    Hi Mike,

    Thanks so much for taking a look – where would I upload the latest theme file to? I downloaded it from Envato, but not sure what to do with it.

    Hmm…I’ll ask my host company about the FTP info and get back to you.

    March 9, 2020 at 3:09 pm #1191547
    algkent

    Hi Mike,

    Do you have an error message? My hosting company just responded and said they were able to get in fine.

    March 10, 2020 at 6:35 am #1191714
    Rikard

    Hi,

    Thanks for the update, I’m having no luck with the FTP details either. Please see private for what I have tried with.

    Best regards,
    Rikard

    March 10, 2020 at 4:05 pm #1191892
    algkent

    Thanks so much for trying, Rikard! I got in touch with my hosting company, and will put their answer in the private area.

    March 11, 2020 at 5:13 am #1192129
    Rikard

    Hi,

    Thanks for that, the IP number seems correct. But I still can’t login unfortunately, please see private. Where did you copy the login details from? The FTP client seems to have a problem with this:

    Login data contains non-ASCII characters and server might not be UTF-8 aware

    Best regards,
    Rikard

    March 11, 2020 at 5:12 pm #1192363
    algkent

    Hi Rikard!

    I’m sorry this isn’t working smoothly. I’ve put their response in the private section.

    March 12, 2020 at 5:43 am #1192492
    Rikard

    Hi,

    Thanks for that, FTP login details are working now. I’ve updated your theme to the latest version, please review your site.

    Best regards,
    Rikard

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