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  • #1248046

    I need to to do some testing and checking up on your demos, but importing doesn’t work whatever I do to it.

    I tried importing restaurant one page demo, and it doesn’t work whatever I do. I tried putting this in wp confing

    define(‘max_execution_time’, ‘3000’);
    define(‘WP_MEMORY_LIMIT’, ‘512M’);
    define(‘CONCATENATE_SCRIPTS’, false );

    And manually importing usign tools import:


    And I also tried using WP All Import

    As for the usual Enfold import, that doesn’t work outright.

    Is there a way you could send me list of duplicator files, or something similar for testing? I even tried hosting local WP and enfold, but that didn’t work too.



    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,


    Login below.
    You can freely reset the site if you want (reset plugin is installed).

    You can check what happened with the import on the site. Not all imports work at all, and some import pages, more or less intact (some can be broken) without images.



    Thanks for that, the login details are not working though. Please check and verify.

    Best regards,


    It might be the special character.
    I just reset the password and the site.
    Please try again.
    Thank you.



    We could not access the site using the login details above. Please check the info carefully.

    Did you upload the demo xml files from the themes\enfold\includes\admin\demo_files folder?

    Thank you for your patience.

    Best regards,


    I don’t know why it didn’t work. I deleted the account, and recreated it and tested it working just now.

    I checked the XMLs, they are all in place. I just tried importing 2017 demo, so you can see the aftermath (it didn’t work).

    It said: “Importing didnt work!
    You might want to try reloading the page and then try again”


    I noticed you worked on the site. Any updates? I just got loads of:

    Admin notice for:
    Icon Box

    This element was disabled in your theme settings. You can activate it here:
    Performance Settings


    (The theme that partially works seems to be Knowledgebase Demo (images are not imported). I imported that over the top to see how some elements are made.)



    The site timeouts whenever we try to import the demo — there is a 500 internal server error but we do not know yet what is causing it.


    What is the name of the site host, and the server specification?

    We just noticed that you tried to increase the max_execution_time value. Please note that this is a PHP configuration, so it has to be set in the php.ini file or the .htaccess file in the root directory of the WordPress installation, and not in the wp-config.php file.


    Best regards,


    The host is RackSpace, CloudSites. PHP 7 is up and MariaDB.

    I just set

    php_value memory_limit 512M
    php_value upload_max_filesize  64M
    php_value post_max_size 64M
    php_value max_execution_time 300
    php_value max_input_time 259200

    in .htaccess

    I prepared phpinfo for you in private



    Thank you for the info. Does it work correctly when you upgrade PHP to 7.3 or later versions?

    We may need to access the file server in order to debug the issue further but we are not entirely sure if we could fix this on our end because it seems to be related to your server since demo import works fine on most servers. Please post the FTP details in the private field.

    Best regards,


    Hello. PHP is 7.4 now. Import doesn’t work.

    As for FTP, data is below.

    Importing also didn’t work on Wamp on my computer.



    Thank you for the info.

    We checked the PHP info and noticed a few options that might help with the issue. Another user reported that by enabling the allow_url_fopen, allow_url_include and register_globals directives, he managed to import the demos properly. These directives are currently off or is not available in your server. You could disable them back after importing the demo for security reasons.

    These threads might also help.


    Best regards,

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