How do I get support for my issue with the update of Enfold theme? - Support

Tagged: enfold, update

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January 7, 2019 at 8:43 pm #1051043

gorupka
Participant

Hi,
I have an urgent matter to resolve with the update of the Enfold theme on our school website, because it doesn’t work proprely anymore. We can’t update pages and upload or publish informations, etc.
I purchased for support but can’t find any contact email or a way to ask for help – only this forums that I don’t really know how to use. I lost a few hours searching for answers and found nothing usefull.
Where can I get support – someone who could help me solve the issue of updating Enfold from 4.4.1 to the latest version on the latest version of WordPress 5.0.2? Can someone help me please? I need this solved asap.
Regards,
Katja

January 7, 2019 at 8:48 pm #1051045

gorupka
Participant

This reply has been marked as private.

January 8, 2019 at 8:04 am #1051275

Rikard
Keymaster

Hi,

Sorry for the problem. The update to 4.5.x has to be done manually unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Rikard
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