Viewing 12 posts - 1 through 12 (of 12 total)
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  • #844491

    This button is overlapping with my live chat plugin. I want to deactivate it. Thanks in advance.

    #844676

    Hey Philippe,

    Please try to add this in Quick CSS to remove it:

    #scroll-top-link {display: none; }

    Best regards,
    Sarah

    #845087

    Thanks Sarah, but it doesn’t work :-(

    #845099

    Hi,

    Please provide a link to the site in question so we can look into this further.

    Best regards,
    Jordan Shannon

    #845110

    Hi Jordan,
    The site is https://certimail.ca

    #845113

    Hi,

    Try this in quick css:

    #scroll-top-link.avia_pop_class{
    display:none!important;
    }

    Best regards,
    Jordan Shannon

    #845127

    Thanks Jordan,

    I added you code in the quick CSS then cleaned all server and browser 1caches but the button is still there :-(

    #845484

    Hi,

    Did you add the code to the VERY TOP of the quick css? Perhaps you have some error in the css that is currently there that’s preventing our fix from running.

    Best regards,
    Jordan Shannon

    #845505

    Jordan,

    Why did you ask me for the admin credentials if you don’t even verify how the script has been added? It has ever been at the top.

    #845520

    Hi,

    I always try to cover the basics before logging in. At any rate, it seems like none of the quick css is reading at the moment. If you would please deactivate all active plugins and test again, we will see if that corrects the issue.

    Best regards,
    Jordan Shannon

    #845553

    It works!

    I don’t understand. I deactivated all plugins and the scroll-back button disappeared. The I reactivated all plugins and it still works fine!!!!

    Another strange mystery not solved but the problem is ;-)

    Thanks for your help Jordan.

    You can close the ticket

    #845562

    We’re glad to help! Let us know here in the forums if you need further help.

    Cheers!

    Best regards,
    Sarah

Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘How can I hide or deactivate the scroll back button?’ is closed to new replies.