Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • August 27, 2017 at 7:42 am #844491
    Dioplr

    This button is overlapping with my live chat plugin. I want to deactivate it. Thanks in advance.

    August 28, 2017 at 6:29 am #844676
    Sarah

    Hey Philippe,

    Please try to add this in Quick CSS to remove it:

    #scroll-top-link {display: none; }

    Best regards,
    Sarah

    August 28, 2017 at 11:08 pm #845087
    Dioplr

    Thanks Sarah, but it doesn’t work :-(

    August 28, 2017 at 11:40 pm #845099
    Jordan Shannon

    Hi,

    Please provide a link to the site in question so we can look into this further.

    Best regards,
    Jordan Shannon

    August 28, 2017 at 11:58 pm #845110
    Dioplr

    Hi Jordan,
    The site is https://certimail.ca

    August 29, 2017 at 12:03 am #845113
    Jordan Shannon

    Hi,

    Try this in quick css:

    #scroll-top-link.avia_pop_class{
display:none!important;
}

    Best regards,
    Jordan Shannon

    August 29, 2017 at 12:54 am #845127
    Dioplr

    Thanks Jordan,

    I added you code in the quick CSS then cleaned all server and browser 1caches but the button is still there :-(

    August 29, 2017 at 10:45 pm #845484
    Jordan Shannon

    Hi,

    Did you add the code to the VERY TOP of the quick css? Perhaps you have some error in the css that is currently there that’s preventing our fix from running.

    Best regards,
    Jordan Shannon

    August 29, 2017 at 11:25 pm #845505
    Dioplr

    Jordan,

    Why did you ask me for the admin credentials if you don’t even verify how the script has been added? It has ever been at the top.

    August 30, 2017 at 12:07 am #845520
    Jordan Shannon

    Hi,

    I always try to cover the basics before logging in. At any rate, it seems like none of the quick css is reading at the moment. If you would please deactivate all active plugins and test again, we will see if that corrects the issue.

    Best regards,
    Jordan Shannon

    August 30, 2017 at 4:02 am #845553
    Dioplr

    It works!

    I don’t understand. I deactivated all plugins and the scroll-back button disappeared. The I reactivated all plugins and it still works fine!!!!

    Another strange mystery not solved but the problem is ;-)

    Thanks for your help Jordan.

    You can close the ticket

    August 30, 2017 at 5:00 am #845562
    Sarah

    We’re glad to help! Let us know here in the forums if you need further help.

    Cheers!

    Best regards,
    Sarah

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘How can I hide or deactivate the scroll back button?’ is closed to new replies.