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I just purchased and downloaded Enfold v4.7.6.1
I was unable to install the theme by uploading the zipfile so I unzipped the file and uploaded it using FTP.
When the upload finished, the Kreatura LayerSlider did not appear in the WordPress navsash nor in the list of plugins — and when I try to create a layerslider on a page, I get the message “Sorry, you are not allowed to access this page.”.
I am guessing that installing the theme by uploading the zipfile does some kind of magic to activate the plugin. How can I replicate this magic after installing the Enfold theme using FTP…??
– Dick
Hey solidvapor,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi solidvapor,
Please share FTP credentials too. It should work out of the box.
Best regards,
VictoriaI just noticed that the theme is installed in the /wp-content/themes/enfold/enfold directory…!!
I am guessing that might be the problem but I will wait for your response before I fix it.
– Dick
I just moved the theme to the /wp-content/themes/enfold directory and it did not fix the problem.
– Dick
Hi Dick,
The bundled LayerSlider won’t show up as a plugin, since it’s bundled with the theme. I checked the files on your installation, and one of the folders had the wrong name. I’m not sure why that was, but I uploaded the correct folders/files, and it’s working as it should now. Please review your site.
Best regards,
RikardI agree that the LayerSlider is now appearing and working as expected — thank you.
It appears that you replaced the entire config-layerslider directory. Please confirm that this is correct in case the problem reoccurs.
I am guessing the problem occurred during the FTP upload. I was using a very, very old FTP program that may have choked on something like UTF-8 characters in a file or folder name.
– Dick
While the LayerSlider problem is fixed, there is still a problem.
Try http://icloud.solidvapor.net — the default Enfold home page should appear — it doesn’t — just a blank page.
– Dick
Hi solidvapor,
You need to set the front page in the theme options or to import a demo.
Best regards,
VictoriaI selected the Sample Page as the front page — same problem.
Viewing the page source shows it stops after the Title tag.
http://icloud.solidvapor.net/sample-page throws a 404
– Dick
Hi solidvapor,
Something is really weird with your server configuration. Please check your .htaccess file. Did you fix the folder structure?
What is your hosting provider?
Best regards,
VictoriaVictoria:
Now I feel stupid.
When you suggested that my directory structure might be messed up I wondered if I broke something when I attempted to fix my /wp-content/themes/enfold/enfold problem so I decided to start over.
I deleted the Enfold theme in WordPress and then re-uploaded it (using a much newer version of FTP).
Everything worked out of the box — LayerSlider WP appeared in the WordPress navsash and site webpages loaded as expected.
I thank you for your patient support and apologize for wasting your time. I have been an Enfold user for many years and will continue to recommend to others when asked.
– Dick
Hi Dick,
Thanks for the update. I’m glad that you got everything working again and thanks for the kind feedback. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard
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