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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 12, 2020 at 4:06 pm #1212229
    cristinalesci

    Hi,
    I have a problem with the hotspot image feature since I updated.

    Every time I try to edit the content anythings, any part of the page disappears.
    what can I do? Help!!!!

    Cristina

    May 12, 2020 at 6:07 pm #1212282
    Yigit

    Hi,

    Thanks for contacting us!

    Could you please post WP admin logins here privately so we can look into it?

    Cheers!
    Yigit

    May 12, 2020 at 6:15 pm #1212291
    cristinalesci
    This reply has been marked as private.
    May 13, 2020 at 6:56 am #1212502
    Rikard

    Hi Cristina,

    I see that you are using some special characters in your content. What happens if you remove them and use the plugin and special code specified here instead? https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

    Best regards,
    Rikard

    May 13, 2020 at 11:02 am #1212561
    cristinalesci

    Hi,
    I tried and deleted all the special characters.
    Also used the plug-in.
    I still have the same problem when I make more than one change.
    The problem only occurs on this page that has images with hotspots
    Thanks

    • This reply was modified 4 years, 7 months ago by cristinalesci.
    May 14, 2020 at 7:09 am #1212851
    Rikard

    Hi,

    You have open html markup in your content:

    <b> Sapobully, Greg Willen<br />MITRA

<b> Ghali<br />CACAO (spoiler)

<b> Beba: TONICA<br />(Prod. Rossella Essence)

    Please close all tags properly. I would recommend that you use the strong tag instead of b as well.

    Best regards,
    Rikard

    May 14, 2020 at 11:26 am #1212911
    cristinalesci

    Thank you, so much!
    But when I try to replace or close the tags, all the content disappears.
    IS IT NORMAL?

    I created a new page without tab section and it seems that by creating the content again, the page works.
    This is the page; https://blog.glowit.it/video1/

    Cristina

    • This reply was modified 4 years, 7 months ago by cristinalesci.
    May 15, 2020 at 9:31 am #1213195
    Rikard

    Hi Cristina,

    The content will likely disappear until you have fixed all of the problems unfortunately, but after everything is properly closed then it should behave as expected. Rebuilding the content might be a better idea as you mentioned.

    Best regards,
    Rikard

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