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  • March 26, 2017 at 2:29 pm #766943
    EmiGrandOuest

    Hi,
    I’ve come across a new problem when updating my Enfold theme: the home page slider is misfunctioning.

    The slider itself is no longer slim and panoramic but display my images like bulk, square pictures, leaving empty, white spaces on both sides. In short, it does not display my images like in the demo. You can check what it looks like here: http://www.ressources-formation.net

    Could you please help me solve this problem?

    Thanks very much in advance

    March 27, 2017 at 3:13 pm #767471
    Yigit

    Hey Patrick,

    Can you please update Enfold to the latest version 4.0.4 – kriesi.at/documentation/enfold/updating-your-theme-files/ which was released today that has the updated LayerSlider 6.2.0? :)

    Best regards,
    Yigit

    March 27, 2017 at 4:33 pm #767548
    EmiGrandOuest

    Hi,
    Thanks for your anwser.

    I updated both theme and LayerSlider but there is still no difference. What can I do?

    Thanks for your help

    March 28, 2017 at 1:25 pm #768112
    Victoria

    Hi EmiGrandOuest,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Best regards,
    Victoria

    March 30, 2017 at 4:28 pm #769541
    EmiGrandOuest

    Hi,

    Have you had my latest mail with my credentials? Doesn’t look like it as I can’t find any trace of it in my account.

    Here it comes again (see below).

    Thanks for your help.

    April 2, 2017 at 6:39 am #770511
    Rikard

    Hi,

    Thanks for that, though the details don’t seems to work. Could you check and verify please?

    Best regards,
    Rikard

    April 2, 2017 at 11:53 am #770602
    EmiGrandOuest

    All right, sorry about that.

    Could you please try with these other credentials (see below)? I’ve just checked them and they are OK.

    Thanks for your help

    April 3, 2017 at 8:26 am #770937
    Rikard

    Hi,

    Thanks for that, login is working. We released another update yesterday, so first off, could you try updating to 4.0.5 please?

    Best regards,
    Rikard

    April 3, 2017 at 8:31 am #770940
    EmiGrandOuest

    All right, I’ll try that and let you kow if it works with your new release.

    Have a nice day

    April 3, 2017 at 2:34 pm #771148
    Rikard

    Hi,

    Great, let us know how you get on with it.

    Best regards,
    Rikard

    April 3, 2017 at 11:52 pm #771437
    EmiGrandOuest

    Hi, again

    I did the update… but to no avail.

    Could you please help me sort this out?

    Thanks for your help

    April 5, 2017 at 9:10 pm #772841
    EmiGrandOuest

    Hi,
    I can see someone today has tried to solve my problem with LayerSlider… but did not do it properly.

    The screen has indeed been reduced but in tne process, my images have been grossly enlarged: they are now blurred and badly cropped.

    Could you please manage to fix that and do it properly? Blurred and badly cropped images are bad… for my image.

    One last question: what was/is the problem? I was so far very satisfied with your theme but these latest trouble, inherent with the latest updates, are really disappointing;

    Hope you will sort this out quickly, thanks for your help

    April 5, 2017 at 10:26 pm #772861
    EmiGrandOuest

    Hi again,
    Things are getting worse: I cannot get my hand on the layerslider, it shows previews which are not respected on the homepage.

    My main problems as of now: getting images neat with no blurring effect; centering images as I want… and understanding how this damn slider works…

    The documentation cannot really help: i went through it but could not fin answers to my problem. Besides, it’s in English and technical, a double difficulty for us, non-English speakers.

    PLEASE HELP!

    April 7, 2017 at 5:41 am #773672
    Ismael

    Hi,

    I’m sorry for the late response. I’m trying to login to the site but the login credentials (both of them) are not working. Please check it carefully. And if you have the time, please try to toggle the options in the Slider Settings to refresh the slider. There are new available options in the latest version of the plugin.

    Best regards,
    Ismael

    April 7, 2017 at 9:42 am #773802
    EmiGrandOuest

    Hi,
    Thanks for your answer.
    I did change the credentials yesterday as I saw some entering the site from Kiev, Ukraine, and I did not know whether it was a hacker or not!
    Concerning your tips, I don’t know what you mean by “toggling the options”. Could you please be more specific?
    My main problems:
    – getting proper resolution for the images shown in LayerSlider;
    – getting proper focus (controling it) in LayerSider;
    – understanding how the LayerSlider works.

    Please find below new credentials.
    Thanks for your help

    April 9, 2017 at 8:39 am #774816
    Ismael

    Hi!

    I’m sorry but that is still not working. Please check it carefully. By “toggle”, I mean selecting another option in the Slider Settings then reverting it back to the previous one.

    Cheers!
    Ismael

    April 9, 2017 at 10:18 am #774864
    EmiGrandOuest

    Sorry, my mistake!

    Try again with the credentials below (I’ve checked and it works).

    My main problem now: how can i control the display of the pictures in the main slider and not have what I get now: badly centered pictures with a blurred effect. Any control on the zoom in/zoom out of these pictures in the options ?

    Thanks for your help

    April 11, 2017 at 5:18 am #775776
    Ismael

    Hi!

    Looks like you managed to fix the issue by setting the slider background image > size to “cover” instead of “stretch”.

    Best regards,
    Ismael

    April 11, 2017 at 10:03 am #775901
    EmiGrandOuest

    Hi,
    Thanks for your answer.

    Sorry to insist, but I don’t get the support I’m expecting from you people. Could you please:
    – explain specifically the setting I should choose to get the proper size ansd the proper resolution. What I’m getting now are images fitting the layer box but completely blurred and this is not acceptable, especially as everything was fine before the latest upgrade;
    – tell me what are the diffrences between inherit, auto, cover, contain and stretch / how does that wordk between size and position.

    Thanks, have a nice day

    April 11, 2017 at 10:38 am #775919
    John Torvik

    Hi,

    To answer your question about the background sizes, this link should help you: https://www.w3schools.com/cssref/css3_pr_background-size.asp

    Best regards,
    John Torvik

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