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  • November 6, 2017 at 3:38 pm #873100
    realit-treuhand

    Hey guys

    Our website http://www.chalchbrunne-gränichen.ch cannot be displayed. First of all it takes forever until the page is loading and then this message appears: “Internet Explorer cannot display the webpage”.

    I’ve already noticed while the website was still offline, that the “home” site was not accessible, meaning I could only have a look at it over the backend with the preview option. Navigating back and forth on the front page was not possible.

    Could you please have a look at it?

    The website credentials are below.

    Thank you and kind regards
    Aline

    November 7, 2017 at 12:01 am #873449
    Yigit

    Hey Aline,

    Can you please post FTP logins here privately as well?

    Best regards,
    Yigit

    November 7, 2017 at 9:47 am #873583
    realit-treuhand

    Hey Yigit, yes please see below

    November 7, 2017 at 4:27 pm #873785
    Victoria

    Hi realit-treuhand,

    Those are WordPress credentials, Yigit was asking you for the FTP credentials. Can you post those, please? Can you also check server log for errors?

    Best regards,
    Victoria

    November 7, 2017 at 5:03 pm #873819
    realit-treuhand

    They’re the same ones, but I’ve added another FTP account:

    How do I do that?

    November 10, 2017 at 4:45 am #874952
    Ismael

    Hi,

    We deactivated the plugins directory temporarily and removed the “maintenance.php” file. Are you installing or updating a plugin prior to the issue? Please get a fresh copy of the WordPress files then override your whole installation.

    Best regards,
    Ismael

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