June 12, 2017 at 12:54 pm #806861
Thanks you for reading in advance.
I have Installed the new version of WordPress 4.8.1 (latest) and also updated Enfold them to current, I have experienced an issue that I have not seen before, 1st issue I am having is that the Enfold editor is corrupt or something, the layout is distorted on home page, it is also showing this on every new page that I am creating, ( will not let me move the page around) the social vars are also showing on the layout editor pages.
2nd issue, It keeps show “update available” and nothing is showing.
I was hoping to add some photos on here to show you, as I am not PHP or teck savvy
These issue have only come about from the last wordpress update, I have disabled all plugins and the issue is still there.
Some awesome help would be great
BenjaminJune 13, 2017 at 5:34 am #807226
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardJune 13, 2017 at 5:54 am #807239June 13, 2017 at 9:12 am #807286
Login details are not working, could you check and verify please?
RikardJune 15, 2017 at 10:22 am #808488June 15, 2017 at 1:46 pm #808560
Where did you send them? I can’t see any details in private other than the ones which are not working. Please try posting them in private again.
RikardJune 23, 2017 at 10:59 am #812040June 23, 2017 at 6:42 pm #812241
The credentials you sent are not working, Could you please update the credentials?
VictoriaJune 25, 2017 at 1:06 pm #812654
Please send us your FTP details so we can try to manually install the theme on your server. If that does not work as well It is very likely that the server is configured in a way that causes the problem. In that case I will approve the refund
KriesiJune 28, 2017 at 5:17 am #813673
Ok Guys… where do I get support from…? It has now been 16 days plus since I purchased the enfold theme and no resolve has been made..? Is there something I am doing wrong here to get the 6 month support included in the theme purchase.?
ThanksJune 28, 2017 at 3:28 pm #813873
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