Home Page Incorrect after WP update - Support | Kriesi.at

Tagged: update

Viewing 6 posts - 1 through 6 (of 6 total)

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May 24, 2021 at 10:04 am #1301944

lyschen
Participant

Hi,

after an ill-considered update, a large part of the website is broken.

No Backup.

There are now some weird “short code” blocks.

Is there a possibility to “repair” the pages? The content is still visible in the backend, but inorrect shown on front.

Old Screenshot: https://i.imgur.com/5ynbXT6.png

Current Screenshot: https://i.imgur.com/7RAGghL.png
(missing text and images)

Current Backend: https://i.imgur.com/w2QyiBO.png

Weird Shortcode: https://i.imgur.com/lPRS5au.png

Thanks in advance

May 24, 2021 at 4:59 pm #1302071

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create temporary admin logins and post them here privately so we can look into it? :)

Best regards,
Yigit

May 25, 2021 at 6:42 pm #1302272

lyschen
Participant

This reply has been marked as private.

May 26, 2021 at 2:17 pm #1302423
Yigit
Keymaster
Hi,

Thanks for the info!

You were using an older version of the theme which was not compatible with your WordPress version. I updated Enfold to the latest version 4.8.2 and that helped.

Please review your website :)

Edit: You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and insert Personal Token in Enfold theme options to receive auto updates :)

Best regards,
Yigit
- This reply was modified 3 years, 6 months ago by Yigit.
May 26, 2021 at 6:17 pm #1302450

lyschen
Participant

Hi, thanks for your fast help! Most of the page looks nice again! :)

This part is still wrong: https://physio-am-deich.de/index.php/pages/services/
Do u see a chance of fixing this as well?

I will try to generate a token and activate auto-updates.

Best regards!

May 27, 2021 at 1:46 pm #1302639

Yigit
Keymaster

Hi,

Not sure what broke your page however I enabled shortcode parser ( https://kriesi.at/documentation/enfold/intro-to-layout-builder/#shortcode-parser ) and updated your page and that fixed the issue.

Please review your website :)

Best regards,
Yigit
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