Viewing 11 posts - 1 through 11 (of 11 total)
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  • #678813

    Every time I update this site in any way, plugin or db I lose the home page below the enfold menu bar (1st item on the layour is a layerslider) – all other pages OK

    Possible clue – It has had the label ‘- Front Page’ added onto the home page in pages/ view all – not by me (screenshot url supplied) – I have many enfold sites (double figures now I think) they don’t have this addition.

    http://www.ionahighlandtours.com/wp-content/uploads/2016/08/front-page.jpg

    I have tried to upgrade twice now but ended up having to restore older versions to get the home page back with my updraft plus backups.

    Any Suggestions – best plan of attack!? – Make a copy of the home page and delete the funny one?

    #679423

    Oops – I think this is similar a previous issue you solved for me – I have gone into the settings/reading/ and switched off the ‘front page’ pointer – to none selected. – I think this is the same as before – certainly the ‘front page’ add on has gone so I am confident I’ll be able to upgrade the site now

    #679605

    OK so I need some help here please – This did not work – just a coincidence – still no home page – temp fix in place

    Please can you check out what is wrong with /home-page-old/ (I have temp 301 diverted it to /tour-scotland-with-iona-highland-tours/ so site menu works)

    SO TEMPORARY – I have made page 2 (the tours page ) the front page in Enfold settings SO TEMP is /tour-scotland-with-iona-highland-tours/

    #680692

    Hi,

    sorry, but I don’t get what this issue is about. I checked your frontpage, but it looks fine. Can you explain clear please? and send us screenshots showing the issue please. Use imgur.com or dropbox.

    Best regards,
    Andy

    #680734

    Hi Andy

    I think you’ll be seeing the ‘tours’ page ( /tour-scotland-with-iona-highland-tours/ ) appearing when you view the home page because I put a 301 divert in away from the home page ‘Tour Scotland – Personalised day trips around the Scottish Highlands’ ( /home-page-old/ )

    The real home page – Tour Scotland – ‘Personalised day trips around the Scottish Highlands’ ( /home-page-old/ ) starts with a layrerslider streatched across full width.- when I made a copy and removed the layerslider on a demo page it seem to display fine.

    The page just doesn’t build from there – the header with logo and enfold menu shows then blank screen below -Oops – hence I diverted visitors straight to the PRODUCT PAGE ‘tours’

    I don’t want to leave the blank page on this active commercial website for a day or so.

    How about you make a new testing page.and copy template (home-devel) – has the same issue exactly – if you get this working I’ll just rework this to a new home page! lLternatively please feel free to use the re-direction plug-in to see what ids happening if it is only for a short while – you’ll need to clear cache after disablig it

    I hope you can spot the funny thing!

    Tony

    #680738

    Hi,

    sorry, but I can’t follow you. Can you provide us precise links please? screenshots would still be awesome.

    Best regards,
    Andy

    #680933

    Hi Andy and colleagues,

    Screenshot… http://www.ionahighlandtours.com/wp-content/uploads/2016/09/our-broken-website.jpg

    For live just go to http://www.ionahighlandtours.com

    You may have to refresh if you have been here before – I had to break the site again to get it back to this state for you – I have just taken the 301s off

    Cheers

    Tony

    #681188

    Hi,

    OK – I can’t leave this commercial site with a blank front page all day Please IGNORE FRONT PAGE.

    To see the problem please now go to

    http://www.ionahighlandtours.com/welcome-to-iona-highland-tours-for-personal-highland-touring/

    This is a copy & behaves exactly the same – if we can resolve this I will just make it the home page – thanks –

    Same screenshot

    Sorry I had a delay on this dialogue yesterday – I was on a customer premises so not ideal

    Tony

    #682138

    Hi,

    when I deactivate all your plugins then it’s working again: http://i.imgur.com/tZyVMIV.jpg

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Andy

    #682192

    BINGO! – Thanks Andy,

    Works after removing ‘Bad Behaviour’ and I can’t even remember putting this on – good chance it was the previous developer (I took over this site).

    (Bad Behaviour Version 2.2.19 | By Michael Hampton | – now disabled )

    I normally keep to the big plugins when possible – especially as Enfold delivers most of what we need off the bat!

    Thanks again

    Tony

    #682220

    Hi,

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

Viewing 11 posts - 1 through 11 (of 11 total)

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