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Posts
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Hi
I have an old account under “Bodymindlinks” which I’m logged into right nowI created a new account on theme forest
I just bought a new theme
did I need to buy a whole new purchase of the theme or was there an option to just by a new API key that I overlooked?
I entered the new API key into this section (see private content) and it says “no new updates available”
In the private content section I have a screen shot showing where on theme forest I went to get the code to paste into the “Your Themeforest API Key” section on the dashboard of the wordpress site
I followed these directions
so I downloaded “installable wordpress file only”
I was thinking, “maybe I need to install this file for the new API key to work?”
is it true I need to do that?I tried to upload that file and this is what is what happened
Hi,
So you bought a new theme license? You shouldn’t have had to do that, but you can always use the new license for a new site.
I see that you are running an old version of the theme, the update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikardthank you for making it clear I didn’t need to buy a new license
I made a refund request to themeforest
I’m going to have to hire a freelancer to help me with this update because I am a novice and don’t comprehend half of the language in the documentation
Hi Nathan,
We do not have info on it, unfortunately.
It should be processed soon, if not already.
Best regards,
VictoriaHi,
The process is a bit slow unfortunately, but as far as I know they always go through at some point.
Best regards,
RikardOk thank you I haven’t yet seen any refund yet and I haven’t used the purchase on the website
So still waiting patientlyIs there a way to be aware of what the current progress is please?
Thank you
Hi,
Thank you for writing back to us.
If we could see the process we would definitely update you on the same. Unfortunately, it is more of their internal process and we do not have access to it. You can wait for some time and if you still do not get a response please try communicating with the ThemeForest support for progress on your case.
Best regards,
VinayHi,
Thank you for writing back to us.
If we could see the process we would definitely update you on the same. Unfortunately, it is more of their internal process and we do not have access to it. You can wait for some time and if you still do not get a response please try communicating with the ThemeForest support for progress on your case.
Best regards,
Vinay
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