Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 12, 2024 at 4:18 pm #1439836
    robsdesigns

    Hi everyone,
    I’m in need of some theme support and hope you can help. I am using the Enfold theme with the Construction Demo.

    1. I recently got a new license and added it to a website I made for someone. When I try to link it up with the Envato token it gives me errors. I have even deleted the token and tried readding it numerous times.
    We checked the token on 2024/04/12 14:06 and we were able to connect to Envato and could access the following information:
    Your purchases
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated

    2. Because the version of enfold is probably a bit older that was on this site, I get messages on the backend such as:
    Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /home/ground/public_html/wp-includes/functions.php on line 6078

    3. For some reason, the contact form is not sending emails. I have tried troubleshooting and no luck.

    Addition info found in private.

    April 13, 2024 at 2:22 pm #1439889
    Rikard

    Hey robsdesigns,

    1. Please refer to this and make sure that you give the correct permissions to the token: https://kriesi.at/documentation/enfold/theme-registration/

    2. It should likely disappear after you have updated theme.

    3. If these problems should persist after the update, then please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    April 13, 2024 at 4:11 pm #1439903
    robsdesigns

    Hi Rikard,

    My problem is this. It won’t do the auto update of the theme. I have already put my content on the construction theme. I am scared if I drop all the new Enfold files into FTP it will overwrite everything I have built. I get this error when trying the auto update:
    Installing the latest version…
    Theme update failed.
    An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.

    April 13, 2024 at 6:39 pm #1439919
    Mike

    Hi,
    Thanks for the login, your theme is very old v4.7.6.3, and you can not automatically update it, please follow these steps you should not lose any settings or content, but you can also use your webhost options to backup your site & database if you are worried.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    May 8, 2024 at 11:22 am #1442669
    rruss61

    Hi

    I’ve got today the same error message while updating from 5.6.6 which is the latest version
    Installing the latest version…
    Theme update failed.
    An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.
    br
    Richard

    May 8, 2024 at 11:56 am #1442673
    Mike

    Hi,
    The file permissions might not be correct, try checking this thread

    Best regards,
    Mike

    May 8, 2024 at 1:49 pm #1442682
    rruss61

    Hi

    Thank you
    it worked

    br
    Richard

    May 8, 2024 at 2:40 pm #1442694
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    May 8, 2024 at 4:10 pm #1442704
    rruss61

    Thank you

    The update worked

    you can close it

    br
    Richard

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