Help getting from 4.1.2 -> 4.5.1 - Support | Kriesi.at

Viewing 9 posts - 1 through 9 (of 9 total)

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December 9, 2018 at 11:29 pm #1042836

Jason
Participant

Hi there,
I need to get from 4.1.2 -> 4.5.1
Going directly causes a white screen of death for me, so I assume I need to take some intermediate steps.
What versions should I incrementally upgrade to, & where do I download them from?
Thanks,
Jason

December 10, 2018 at 6:23 am #1042924

Rikard
Keymaster

Hey Jason,

Sorry for the problem. The update to 4.5 has to be done manually unfortunately, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

I would suggest that you update on a staging version first if you are having problems with the production site.

Best regards,
Rikard

December 10, 2018 at 6:34 am #1042929

Jason
Participant

Hi Rikard,
Thanks for your reply, I actually did manually update the theme via FTP, & got the white screen of death afterwards.
The only thing I can think of may be caching, I’ll try turning this off before updating again.
PS: The personal token is already in place.
Thanks,
Jason

December 10, 2018 at 1:23 pm #1043048

Rikard
Keymaster

Hi Jason,

Thanks for the feedback. Did you remove the old version before you installed the new version? Otherwise it’s likely that you will get some type of error. Also, do you know which version of PHP you are running on the server?

If you should need help updating then please post admin WordPress login details and FTP login details in private. We also need to verify that you have backups of the site? If possible then I would recommend that you update on a staging site first.

Best regards,
Rikard

December 10, 2018 at 10:22 pm #1043400

Jason
Participant

Hi Rickard,
No, I overwrote the existing theme folder. Running PHP 7.1. I’ll give that a shot (removing the old version first) & report back.
Thanks,
Jason

December 11, 2018 at 2:28 am #1043502

Jason
Participant

Hi Rikard,
I disabled all caching, removed the old theme, & extracted the latest version (all via FTP).
All good, no issues.
Thanks,
Jason

December 11, 2018 at 8:45 am #1043616

Rikard
Keymaster

Hi Jason,

Great, glad you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 11, 2018 at 9:57 pm #1043996

Jason
Participant

Hi Rikard – more than happy for you to close this.
Thanks again,
Jason

December 11, 2018 at 10:50 pm #1044016

Jordan Shannon
Inactive Moderator

Hi,

If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon
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