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Viewing 15 posts - 1 through 15 (of 15 total)
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  • April 12, 2016 at 2:25 pm #611890
    Wolf

    Hello Team,

    When my page is loading in chrome you can see a black flash, sometimes all over the screen but mostly in the header. You can see that the logo is an image with a background. I made a small video to demonstrate.

    Ps. it doenst do this in safari or firefox

    Thanks

    April 12, 2016 at 2:59 pm #611915
    Vinay

    Hi WolfvanHaeren!

    There might be a conflict with a plugin which is why the preloader is not working correctly

    To find the plugin in conflict please follow the below steps

    1. Goto plugins page > Deactivate all active Plugins
    2. Updated WordPress and Enfold to latest version if you have not.
    3. Activate one plugin at a time… refresh the page and check for the issue.
    4. Make sure the plugins are all updated

    If you still have any issue please share the link to the page where we can see the issue.

    Best regards,
    Vinay

    April 12, 2016 at 3:44 pm #611965
    Wolf

    I have still the issue
    After the update the issue is still here

    • This reply was modified 8 years, 8 months ago by Wolf.
    April 14, 2016 at 6:16 am #613493
    Basilis

    Hi!

    Have you tried disabling the plugins and activate one by one, as Vinnie suggested?

    Cheers!
    Basilis

    April 15, 2016 at 9:21 am #614655
    Wolf

    yes I did, no plugins are active at the moment

    April 18, 2016 at 11:00 am #616254
    Andy

    Hey!

    I checked your homepage and this does not happen for me. Everything looks fine to me. Please clear browser cache and hard refresh a few times. Check on another computer as well.

    Best regards,
    Andy

    April 20, 2016 at 9:25 am #618098
    Wolf

    I still have it on multiple computers, did you check in chrome. Saf and ff work fine.

    April 22, 2016 at 12:01 pm #619802
    Andy

    Hi!

    I checked on Chrome and it’s not happening for me. We can’t reproduce the issue, so it will be almost impossible or us to help you. I haven’t heard from any other people about this. For thousands of customers it’s working fine.

    Regards,
    Andy

    April 22, 2016 at 2:14 pm #619954
    Wolf

    Allright, that seems very strange. All the tests I have done involve apple computers. I will try a windows as well

    April 22, 2016 at 2:42 pm #619980
    Vinay

    Hey!

    We checked for the issue again and everything loads fine without and flash of black background. It might be a caching issue on your system please do a hard refresh… First press Ctrl + Shift + i to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Cheers!
    Vinay

    April 29, 2016 at 2:53 pm #624520
    Wolf

    On windows the problem isn’t there. So that is good news.
    But on mac computers its still there!

    May 2, 2016 at 4:59 am #625431
    Rikard

    Hi,

    I can’t see the problem in your video on my end using Chrome on Mac, do you have any active plugins in Chrome which might be causing it?

    Best regards,
    Rikard

    May 2, 2016 at 11:53 am #625674
    Wolf

    Hello Rikard,
    When the new page loads you get a black flash or a black/grey square next to the logo.
    I have tried on multiple macs around here. None of the same plugings, some without any plugings. Also logged in and logged out.

    May 2, 2016 at 4:00 pm #625874
    Yigit

    Hey!

    Can you please try adding following code to Quick CSS and check if that helps? 

    html {
    background: white!important;
}

    Cheers!
    Yigit

    May 9, 2016 at 2:38 pm #629242
    Wolf

    This seems to work. Thanks!

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