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Hello, after the last WordPress update our main menu has vanished from the screen and we only see the hamburger menu no matter the screen site
Also even more estrange if we go to THEME OPTIONS and click on MAIN MENU, nothing happens and we keep on seeing the first ENFOLD THEME OPTIONS screen.
Could you please help?
Thanks so much
Javier
Hi Javier,
Your main menu is showing fine on my end, did you solved that problem?
Theme options; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardDear Rikard, thanks for your response, I might not have explained myself properly as after checking in multiple computers our end we still have the same issue:
The main menu navigation has gone from the navigation bar and we can only see as a hamburger menu for all screen sizes.
Updating to the last version 4.7.6.4 has resolved the issue of us not being able to get into the settings on the template.
However the menu issue still persist.
Hi,
Thanks for the update. Please see private for what I see on my end, the main menu is displaying fine. How can we reproduce the problem you are having on your end?
Best regards,
RikardDear Rikard, thanks for your response, we use Macs and neither Chrome nor Firefox or Safari display the menu our end so I am not entirely sure if you are on a Windows computer and for some reasons the issue is not present but our customer is also having exactly the same problem, I could ask which browser she is using although we have had this site with no issues for the pst 2 years. Also I can see that many users have reported exactly the same issue on your site in the past.
We do all our testing on an old Mac in purpose and we have the same issue.
Using this tool
http://whatismyscreenresolution.net
We can clearly see that anything below 1280px and the menu disappears triggering the hamburger, is there any was of bypassing that behaviour?
Bellow the email from our customer
Dear Javier,
I have a question about the main menu on our homepage. It appears on the
right hand side both by clicking the three lines as well as by accessing
it directly on the right hand side. Unfortunately it does not appear
anymore at the top of the page. Could you have a look at this?Thank you!
Hi,
Thanks for the update. I’m on Mac OSX as well, and I can’t see any problems on my end when using Chrome, Firefox or Safari. The burger menu activates at roughly 1280 pixels on my end as well, if you want to change that then please look for CSS like this on your site:
@media only screen and (max-width: 1280px) { nav.main_menu { display: block !important; } #avia-menu .menu-item { display: none; } .av-burger-menu-main.menu-item-avia-special { display: block; } }And change the value 1280 to the breakpoint of your choice.
Best regards,
RikardHi,
You would want to look for it in your css files (styles.css or enfold.css) or within the quick css module.
Best regards,
Jordan ShannonJordan, thanks for that enfold.css does not exist and style.css can not be edited. Adding the code to the quick css module makes no difference one if I take the max-width down to 800px or any other value.
I have also tested this code and the same no effect:
/* Activate burger menu */
@media only screen and (max-width: 800px) {
#top #header .av-main-nav > li.menu-item {
display: none!important;
}
#top #header .av-burger-menu-main {
cursor: pointer;
display: block!important;
}}Cheers
Javier
Hi,
Did you ensure to clear the cache a few times over? Also add the code to the very top of quick css so it runs first.
Best regards,
Jordan ShannonJordan, thanks for that, yeap cleared cache in browsers an in server, code at the top, installed Query Migrate Helper and changed version, nothing works this happened right after the update, my customer is really really angry at this point.
Cheers
Javier
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