Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • February 14, 2020 at 1:13 pm #1184475
    decode

    my question same as https://kriesi.at/support/topic/grid-layout-column-link-error/

    And I try to update enfold version to 4.7.2 , wordpress version to 5.3.2 and close all plugin.

    Please help me, thank you.

    February 15, 2020 at 6:53 pm #1184788
    Victoria

    Hey decode,

    The website did not load on my end. Are you moving it or is it down?

    Best regards,
    Victoria

    February 17, 2020 at 12:40 pm #1185191
    decode

    sorry, I have a protected password.
    please try again

    February 18, 2020 at 1:54 pm #1185657
    Victoria

    Hi decode,

    I think some locations are blocked, I could not load the website from Ukraine and from the US IP. Do you know anything about that?

    Best regards,
    Victoria

    February 19, 2020 at 1:17 pm #1186012
    decode

    Sorry, I think that maybe you IP is locked by host.
    Can you provide with your IP to unlock?

    February 20, 2020 at 5:33 pm #1186424
    Victoria

    Hi decode,

    My IP is dynamic and so it will not really help to whitelist it. You might want to ask your provider to allow access from Ukraine, Philippines, Greece, USA and Latvia. This is where me and my colleagues are.

    Best regards,
    Victoria

    February 21, 2020 at 4:37 am #1186600
    decode

    Can you log in now? the host will automatically lock the IP when login error.
    So please change your IP or provide your IP for me to unlock, please.

    February 21, 2020 at 8:35 am #1186632
    decode

    you can check here.

    February 24, 2020 at 5:15 am #1187185
    decode

    Please help me, thank you very much.

    February 25, 2020 at 7:52 am #1187607
    Ismael

    Hi,

    Thank you for the info.

    The link in the column is working properly on our end. Can you provide a screenshot of the issue and regenerate a login token so that we can access the site? You can use imgur or dropbox for the screenshot.

    Best regards,
    Ismael

    February 25, 2020 at 1:53 pm #1187685
    decode

    Because I removed the default link settings, you would think that the link worked.

    You can change the settings yourself.

    I have set the link options now, please help me as soon as possible.

    I waited for a long time.

    Thank you very much.

    February 27, 2020 at 11:12 am #1188382
    Ismael

    Hi,

    Sorry for the delay. The login token has expired and the login info above is invalid, so we are not able to edit the cell and apply the link. Please generate another login token and extend the expiry if possible. We’ll check it as soon as possible.

    Thank you for your patience.

    Best regards,
    Ismael

    February 27, 2020 at 12:47 pm #1188433
    decode

    updated

    February 28, 2020 at 12:41 pm #1188814
    Ismael

    Hi,

    Thank you for the info.

    We can now see the issue in your installation and found what’s actually causing it. It’s a styling issue.

    To fix the issue temporarily, we added this code in the Quick CSS field.

    .flex_cell.av-cell-link {
	display: block;
	float: left;
}

    Thank you for your patience.

    Best regards,
    Ismael

    March 3, 2020 at 11:23 am #1189687
    decode

    thank you.
    It work well now.

    March 4, 2020 at 5:47 am #1189895
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 24, 2020 at 11:15 am #1196080
    decode

    You close this ticket, thank you.

    March 24, 2020 at 5:13 pm #1196898
    Victoria

    Hi decode,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.
    Best regards,
    Victoria

    March 24, 2020 at 5:13 pm #1196899
    Victoria

    Hi,

    Best regards,
    Victoria

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Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Grid Layout Column error in add Link’ is closed to new replies.