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  • January 19, 2024 at 7:44 pm #1431520
    davecate

    We recently built a new form on our website running Enfold. For some reason, the Gravity Forms do not appear in the editor any longer. Additionally, when you access the Text Editor in a block or section, the Gravity Form button is there, but it is not active.

    I have turned off all plugins. THE ONLY THING that seems to work is to turn off Enfold, both our Child Theme. The Enfold primary theme also results in the same problem. Gravity Forms does not appear to work with the publishing tools in Enfold.

    In addition to the above checks, Google Chrome, Firefox and Safari all result in the same issue as well.

    Can you provide any assistance to why this may happened?

    January 20, 2024 at 9:09 am #1431530
    Rikard

    Hey davecate,

    Could you try updating the theme to the latest version (5.6.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    If you haven’t registered your theme license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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