Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 6, 2019 at 5:50 pm #1135026
    dognwolf

    Hello there,

    The google map is not loading. There is a black box with the text “Maps were disabled by the visitor on this site. Click to open the map in a new window.” This has only happened after the most recent WordPress (5.2.3) and theme update. I have used a “fallback image” rather than have a blank space on the homepage and the contact page.

    Can you advise?

    Thanking you in advance.
    Jamesy

    September 6, 2019 at 6:12 pm #1135039
    Jordan Shannon

    Hey James,

    I respectively submit that your issue is most likely corrected with the v4.6.1 fix that was released today, please try updating. Please note that the download at Theme Forest may say v4.6, but this was a typo.
    If you continue to have this issue please open a new thread with admin access in the Private Content area so we can assist. When you post in someone else’s thread you can not see anything we post in the Private Content area, and the original author can see your login info. Thank you for your understanding.

    Best regards,
    Jordan Shannon

    September 9, 2019 at 12:19 pm #1135946
    CrisSWBN

    Hi Jordan,

    I do have the same issue here… I updated to the latest version (4.6.1), updated the page with the map with the “Show Google Maps inmediately” option selected, and clear cache…. still the same.

    Is there any other workaround?

    Many thanks in advance.

    Best,
    Cristina

    September 10, 2019 at 5:37 am #1136342
    Rikard

    Hi Cristina,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 11, 2019 at 8:22 pm #1137232
    dognwolf

    Hello again,

    Guys, ENFOLD is one of the most popular themes. I have 5 clients where ENFOLD is the theme. Is there a fix / update for the issue with Google Maps not being displayed?

    Thanking you in advance.
    Jamesy

    September 12, 2019 at 12:57 am #1137292
    Onlysky

    Hi, jumping on this as well–we also have 50+ clients whose maps no longer work. A timely solution to this, or any insight at all, would be hugely appreciated.

    Thank you!

    September 12, 2019 at 12:13 pm #1137490
    CrisSWBN

    Hi guys,

    I just ran the latest update (4.6.2) and the Map is appearing now! Many thanks for the update!

    September 12, 2019 at 4:11 pm #1137573
    dognwolf

    Hello again,

    Yup, I can confirm that with the new update (4.6.2) Google Maps now loading. Well done guys.

    Appreciated.

    September 13, 2019 at 5:59 am #1137779
    Rikard

    Hi dognwolf,

    The map is working on your contact page and I see that you are running 4.6.2, I’m guessing that the update worked out for you?

    Best regards,
    Rikard

    September 13, 2019 at 6:00 am #1137781
    Rikard

    Hi Onlysky,

    The 4.6.2 update should solve the problem with maps, please try updating to that. Thanks for using Enfold by the way :-)

    Best regards,
    Rikard

    September 13, 2019 at 6:00 am #1137783
    Rikard

    Hi CrisSWBN,

    Great, I’m glad that you got it working and thanks for the feedback. We’re sorry for the problems in the previous 4.6 versions.

    Best regards,
    Rikard

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