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  • August 13, 2015 at 9:58 am #487033
    emeraldwave

    Hi,
    We’ve an issue with our website’s map not displaying the background. Container and Locations are indicated but map background is missing. Please see URL enclosed – map is by the Contact Section.

    All plugins are disabled. Using latest theme version.

    Please advise.

    August 13, 2015 at 3:50 pm #487260
    Elliott

    Hi emeraldwave!

    It looks like your using Enfold 3.0.4. The latest version is 3.2.3. See here for updating via FTP, http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/.

    Cheers!
    Elliott

    August 26, 2015 at 12:02 pm #493470
    emeraldwave

    Hi Elliott,
    I’ve updated to version 3.2.3 via FTP but still the map does not display properly. Please advise again.
    Thanks.

    August 26, 2015 at 4:31 pm #493676
    Elliott

    Hey!

    Try deactivating all plugins and send us a WordPress login so we can take a closer look.

    Regards,
    Elliott

    August 26, 2015 at 4:38 pm #493681
    Elliott

    Hey!

    Sorry, there was a typo, the latest version is actually 3.3.2 instead of 3.2.3. Go ahead and update to the latest version as well.

    Regards,
    Elliott

    August 26, 2015 at 7:20 pm #493777
    emeraldwave

    Hi I’ve updated again to 3.3.2 but still no change. Also updated WP to latest. Also all plugins deactivated. Please advise.

    August 26, 2015 at 7:21 pm #493779
    emeraldwave

    Please see WP access attached.

    August 27, 2015 at 3:08 pm #494200
    Elliott

    Hey!

    Which page do you have setup as your homepage? In the Enfold settings it says “homepage” but when I edit that page it’s obviously not the right one. I couldn’t enable the wp admin bar on your site either for some reason.

    Cheers!
    Elliott

    August 28, 2015 at 9:31 am #494694
    emeraldwave

    Hi Elliott,
    Sorry I have sent you the wrong installation access that must be why – Please retry with the correct access details now attached.

    In the Theme, Frontpage Settings are set to “Frontpage”.
    Also in WP itself under Settings > Reading > homepage is set to “Frontpage”.

    Please advise thanks.

    August 29, 2015 at 8:44 am #495227
    Ismael

    Hey!

    I can see the google map just fine: http://www.bellabosphoruscruise.com/

    Please try to remove browser cache then reload the page.

    Cheers!
    Ismael

    September 2, 2015 at 3:44 pm #497197
    emeraldwave

    Hi thanks,
    Yes it does work now.

    My question is that I had already cleared the browser cache and it hadn’t worked before contacting you – so I’m guessing you did something to fix it – please let me know how you fixed it? Thanks!

    September 2, 2015 at 4:00 pm #497224
    Yigit

    Hey!

    It was probably a caching issue. If we make changes on websites, we let users know what changes we made :)

    Regards,
    Yigit

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