Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 24, 2020 at 4:02 pm #1206838
    kaysejo

    GA is not tracking the site. Currently have tracking code in Enfold Child>Google Services. Not sure what is wrong? Please help.

    • This topic was modified 4 years, 8 months ago by kaysejo.
    April 26, 2020 at 1:09 pm #1207256
    Victoria

    Hey kaysejo,

    Please have a look at the following thread:

    Google Analytics not tracking after Enfold theme update

    If you need further assistance please let us know.

    Best regards,
    Victoria

    April 26, 2020 at 4:58 pm #1207294
    kaysejo

    Victoria,
    I have read the tread several times over before I sent the post. I have the GA code in the proper place, i.e. Google Services. I have not enabled the cookies settings, and according to the thread I do not have to enable for the GA code to track. So, I’m not sure what is blocking the code from working properly. Can you take a look and let know. Thanks for your help. Jon

    April 26, 2020 at 5:06 pm #1207298
    kaysejo

    Victoria,
    I’m going to enable cookie handling and set to the first option per the thread to see if this works.

    April 27, 2020 at 2:56 pm #1207528
    kaysejo

    Victoria,
    I placed in new GA tracking code… and it’s working now. Not sure why the Google Tag that was previously there and working did not work after the update. But, seems to be working now. Thanks.

    April 28, 2020 at 9:57 pm #1208000
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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