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  • #367634

    I checked our Apache error log and found a timeout error, this accounts for most 502s errors that we are getting not sure how to optimise this have you any suggestions. (we use wp-engine)

    Thanks Jamie

    [Thu Dec 11 11:14:54 2014] [error] [client 86.185.146.22] [WPE Monitoring] Stopwatch php.pod-2608.function.session_start.duration exceeded 200ms. Was: 309ms.\n#0 wpe\\measure\\LoggingStopwatch->logStackTrace(309) called at [/nas/wp/www/common/production/measure.php:198]\n#1 wpe\\measure\\LoggingStopwatch->lap_ended(309) called at [/nas/wp/www/common/production/measure.php:134]\n#2 wpe\\measure\\Stopwatch->lapstart() called at [/nas/wp/www/common/production/measure.php:158]\n#3 wpe\\measure\\Stopwatch->__destruct() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php:32]\n#4 session_start() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php:32]\n#5 avia_sc_masonry_entries->extra_assets() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:28]\n#6 aviaShortcodeTemplate->init() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:335]\n#7 AviaBuilder->createShortcode() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:74]\n#8 AviaBuilder->init()\n#9 call_user_func_array(Array ([0] => AviaBuilder Object ([paths] => Array ([pluginPath] => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/,[pluginDir] => avia-template-builder/,[pluginUrl] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/,%5BassetsURL%5D => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/,%5BassetsPath%5D => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/,[imagesURL] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/images/,%5BconfigPath%5D => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/config/),[shortcode_class] => Array ([avia_sc_blog] => avia_sc_blog Object ([builder] => AviaBuilder Object ( *RECURSION*,[config] => Array ([name] => Blog Posts,[tab] => Content Elements,[icon] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/images/sc-blog.png,%5Border%5D => 40,[target] => avia-target-insert,[shortcode] => av_blog,[tooltip] => Displays Posts from your Blog,[php_class] => avia_sc_blog,[drag-level] => 3,[drop-level] => -1,[popup_editor] => 1),[elements] => Array ([0] => Array ([name] => Do you want to display blog posts?,[desc] => Do you want to display blog posts or entries from a custom taxonomy?,[id] => blog_type,[type] => select,[std] => posts,[subtype] => Array ([Display blog posts] => posts,[Display entries from a custom taxonomy] => taxonomy)),[1] => Array ([name] => Which categories should be used for the blog?,[desc] => You can select multiple categories here. The Page will then show posts from only those categories.,[id] => categories,[type] => select,[multiple] => 6,[required] => Array ([0] => blog_type,[1] => equals,[2] => posts),[subtype] => cat),[2] => Array ([name] => Which Entries?,[desc] => Select which entries should be displayed by selecting a taxonomy,[id] => link,[fetchTMPL] => 1,[type] => linkpicker,[subtype] => Array ([Display Entries from:] => taxonomy),[multiple] => 6,[required] => Array ([0] => blog_type,[1] => equals,[2] => taxonomy),[std] => category),[3] => Array ([name] => Blog Style,[desc] => Choose the default blog layout here.,[id] => blog_style,[type] => select,[std] => single-big,[no_first] => 1,[subtype] => Array ([Multi Author Blog (displays Gravatar of the article author beside the entry and feature images above)] => multi-big,[Single Author, small preview Pic (no author picture is displayed, feature image is small)] => single-small,[Single Author, big preview Pic (no author picture is displayed, feature image is big)] => single-big,[Grid Layout] => blog-grid)),[4] => Array ([name] => Blog Grid Columns,[desc] => How many columns do you want to display?,[id] => columns,[type] => select,[std] => 3,[required] => Array ([0] => blog_style,[1] => equals,[2] => blog-grid),[subtype] => Array ([1] => 1,[2] => 2,[3] => 3,[4] => 4,[5] => 5)),[5] => Array ([name] => Define Blog Grid layout,[desc] => Do you want to display a read more link?,[id] => contents,[type] => select,[std] => excerpt,[required] => Array ([0] => blog_style,[1] => equals,[2] => blog-grid),[subtype] => Array ([Title and Excerpt] => excerpt,[Title and Excerpt + Read More Link] => excerpt_read_more,[Only Title] => title,[Only Title + Read More Link] => title_read_more,[Only excerpt] => only_excerpt,[Only excerpt + Read More Link] => only_excerpt_read_more,[No Title and no excerpt] => no)),[6] => Array ([name] => Blog Content length,[desc] => Should the full entry be displayed or just a small excerpt?,[id] => content_length,[type] => select,[std] => content,[required] => Array ([0] => blog_style,[1] => not,[2] => blog-grid),[subtype] => Array ([Full Content] => content,[Excerpt] => excerpt,[Excerpt With Read More Link] => excerpt_read_more)),[7] => Array ([name] => Preview Image Size,[desc] => Set the image size of the preview images,[id] => preview_mode,[type] => select,[std] => auto,[subtype] => Array ([Set the preview image size automatically based on column or layout width] => auto,[Choose the preview image size manually (select thumbnail size)] => custom)),[8] => Array ([name] => Select custom preview image size,[desc] => Choose image size for Preview Image,[id] => image_size,[type] => select,[required] => Array ([0] => preview_mode,[1] => equals,[2] => custom),[std] => portfolio,[subtype] => Array ([No Scaling (Original Width X Original Height)] => no scaling,[Thumbnail (150×150)] => thumbnail,[Medium (300×300)] => medium,[Large (1030×1030)] => large,[Widget (36×36)] => widget,[Square (180×180)] => square,[Featured (1500×430)] => featured,[Featured Large (1500×630)] => featured_large,[Extra Large (1500×1500)] => extra_large,[Portfolio (495×400)] => portfolio,[Portfolio Small (260×185)] => portfolio_small,[Gallery (845×684)] => gallery,[Magazine (710×375)] => magazine,[Masonry (705×705)] => masonry,[Entry With Sidebar (845×321)] => entry_with_sidebar,[Entry Without Sidebar (1210×423)] => entry_without_sidebar,[Shop Thumbnail (120×120)] => shop_thumbnail,[Shop Catalog (450×450)] => shop_catalog,[Shop Single (450×999)] => shop_single)),[9] => Array ([name] => Post Number,[desc] => How many items should be displayed per page?,[id] => items,[type] => select,[std] => 3,[subtype] => Array ([All] => -1,[1] => 1,[2] => 2,[3] => 3,[4] => 4,[5] => 5,[6] => 6,[7] => 7,[8] => 8,[9] => 9,[10] => 10,[11] => 11,[12] => 12,[13] => 13,[14] => 14,[15] => 15,[16] => 16,[17] => 17,[18] => 18,[19] => 19,[20] => 20,[21] => 21,[22] => 22,[23] => 23,[24] => 24,[25] => 25,[26] => 26,[27] => 27,[28] => 28,[29] => 29,[30] => 30,[31] => 31,[32] => 32,[33] => 33,[34] => 34,[35] => 35,[36] => 36,[37] => 37,[38] => 38,[39] => 39,[40] => 40,[41] => 41,[42] => 42,[43] => 43,[44] => 44,[45] => 45,[46] => 46,[47] => 47,[48] => 48,[49] => 49,[50] => 50,[51] => 51,[52] => 52,[53] => 53,[54] => 54,[55] => 55,[56] => 56,[57] => 57,[58] => 58,[59] => 59,[60] => 60,[61] => 61,[62] => 62,[63] => 63,[64] => 64,[65] => 65,[66] => 66,[67] => 67,[68] => 68,[69] => 69,[70] => 70,[71] => 71,[72] => 72,[73] => 73,[74] => 74,[75] => 75,[76] => 76,[77] => 77,[78] => 78,[79] => 79,[80] => 80,[81] => 81,[82] => 82,[83] => 83,[84] => 84,[85] => 85,[86] => 86,[87] => 87,[88] => 88,[89] => 89,[90] => 90,[91] => 91,[92] => 92,[93] => 93,[94] => 94,[95] => 95,[96] => 96,[97] => 97,[98] => 98,[99] => 99,[100] => 100)),[10] => Array ([name] => Offset Number,[desc] => The offset determines where the query begins pulling posts. Useful if you want to remove a certain number of posts because you already query them with another blog or magazine element.,[

    #368299

    Hey Jamie!

    Have you tried contacting WP Engine support? This is their explanation on their website “Default PHP Function we’ve added to the error log to determine when sessions are resumed or opened; which is identified by either a GET, POST, or cookie. Session data is saved in a serialized format which PHP retrieves and unserializes in order to populate $_SESSION. This log is intended only for our platform to read and is not intended for humans to read. We use this log to help monitor, evaluate, and optimize sites on our platform.”. I am sure they would provider more information/help on this log

    Regards,
    Yigit

    #368431

    Hey Yigit,

    Yes they where our first point of call here is their email from them.

    Thank you for contacting WP Engine today! I understand you’re getting some 502 errors and want to figure out what’s going on. I apologize for the issue, but I’m more than happy to help.

    I checked your Apache error log and found a timeout error, which is usually our system shutting down a long query and accounts for most 502s:

    [Thu Dec 11 11:14:54 2014] [error] [client 86.185.146.22] [WPE Monitoring] Stopwatch php.pod-2608.function.session_start.duration exceeded 200ms. Was: 309ms.\n#0 wpe\\measure\\LoggingStopwatch->logStackTrace(309) called at [/nas/wp/www/common/production/measure.php:198]\n#1 wpe\\measure\\LoggingStopwatch->lap_ended(309) called at [/nas/wp/www/common/production/measure.php:134]\n#2 wpe\\measure\\Stopwatch->lapstart() called at [/nas/wp/www/common/production/measure.php:158]\n#3 wpe\\measure\\Stopwatch->__destruct() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php:32]\n#4 session_start() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php:32]\n#5 avia_sc_masonry_entries->extra_assets() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:28]\n#6 aviaShortcodeTemplate->init() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:335]\n#7 AviaBuilder->createShortcode() called at [/nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:74]\n#8 AviaBuilder->init()\n#9 call_user_func_array(Array ([0] => AviaBuilder Object ([paths] => Array ([pluginPath] => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/,[pluginDir] => avia-template-builder/,[pluginUrl] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/,%5BassetsURL%5D => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/,%5BassetsPath%5D => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/,[imagesURL] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/images/,%5BconfigPath%5D => /nas/wp/www/cluster-2608/welldoing/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/config/),[shortcode_class] => Array ([avia_sc_blog] => avia_sc_blog Object ([builder] => AviaBuilder Object ( *RECURSION*,[config] => Array ([name] => Blog Posts,[tab] => Content Elements,[icon] => http://welldoing.org/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/images/sc-blog.png,%5Border%5D => 40,[target] => avia-target-insert,[shortcode] => av_blog,[tooltip] => Displays Posts from your Blog,[php_class] => avia_sc_blog,[drag-level] => 3,[drop-level] => -1,[popup_editor] => 1),[elements] => Array ([0] => Array ([name] => Do you want to display blog posts?,[desc] => Do you want to display blog posts or entries from a custom taxonomy?,[id] => blog_type,[type] => select,[std] => posts,[subtype] => Array ([Display blog posts] => posts,[Display entries from a custom taxonomy] => taxonomy)),[1] => Array ([name] => Which categories should be used for the blog?,[desc] => You can select multiple categories here. The Page will then show posts from only those categories.,[id] => categories,[type] => select,[multiple] => 6,[required] => Array ([0] => blog_type,[1] => equals,[2] => posts),[subtype] => cat),[2] => Array ([name] => Which Entries?,[desc] => Select which entries should be displayed by selecting a taxonomy,[id] => link,[fetchTMPL] => 1,[type] => linkpicker,[subtype] => Array ([Display Entries from:] => taxonomy),[multiple] => 6,[required] => Array ([0] => blog_type,[1] => equals,[2] => taxonomy),[std] => category),[3] => Array ([name] => Blog Style,[desc] => Choose the default blog layout here.,[id] => blog_style,[type] => select,[std] => single-big,[no_first] => 1,[subtype] => Array ([Multi Author Blog (displays Gravatar of the article author beside the entry and feature images above)] => multi-big,[Single Author, small preview Pic (no author picture is displayed, feature image is small)] => single-small,[Single Author, big preview Pic (no author picture is displayed, feature image is big)] => single-big,[Grid Layout] => blog-grid)),[4] => Array ([name] => Blog Grid Columns,[desc] => How many columns do you want to display?,[id] => columns,[type] => select,[std] => 3,[required] => Array ([0] => blog_style,[1] => equals,[2] => blog-grid),[subtype] => Array ([1] => 1,[2] => 2,[3] => 3,[4] => 4,[5] => 5)),[5] => Array ([name] => Define Blog Grid layout,[desc] => Do you want to display a read more link?,[id] => contents,[type] => select,[std] => excerpt,[required] => Array ([0] => blog_style,[1] => equals,[2] => blog-grid),[subtype] => Array ([Title and Excerpt] => excerpt,[Title and Excerpt + Read More Link] => excerpt_read_more,[Only Title] => title,[Only Title + Read More Link] => title_read_more,[Only excerpt] => only_excerpt,[Only excerpt + Read More Link] => only_excerpt_read_more,[No Title and no excerpt] => no)),[6] => Array ([name] => Blog Content length,[desc] => Should the full entry be displayed or just a small excerpt?,[id] => content_length,[type] => select,[std] => content,[required] => Array ([0] => blog_style,[1] => not,[2] => blog-grid),[subtype] => Array ([Full Content] => content,[Excerpt] => excerpt,[Excerpt With Read More Link] => excerpt_read_more)),[7] => Array ([name] => Preview Image Size,[desc] => Set the image size of the preview images,[id] => preview_mode,[type] => select,[std] => auto,[subtype] => Array ([Set the preview image size automatically based on column or layout width] => auto,[Choose the preview image size manually (select thumbnail size)] => custom)),[8] => Array ([name] => Select custom preview image size,[desc] => Choose image size for Preview Image,[id] => image_size,[type] => select,[required] => Array ([0] => preview_mode,[1] => equals,[2] => custom),[std] => portfolio,[subtype] => Array ([No Scaling (Original Width X Original Height)] => no scaling,[Thumbnail (150×150)] => thumbnail,[Medium (300×300)] => medium,[Large (1030×1030)] => large,[Widget (36×36)] => widget,[Square (180×180)] => square,[Featured (1500×430)] => featured,[Featured Large (1500×630)] => featured_large,[Extra Large (1500×1500)] => extra_large,[Portfolio (495×400)] => portfolio,[Portfolio Small (260×185)] => portfolio_small,[Gallery (845×684)] => gallery,[Magazine (710×375)] => magazine,[Masonry (705×705)] => masonry,[Entry With Sidebar (845×321)] => entry_with_sidebar,[Entry Without Sidebar (1210×423)] => entry_without_sidebar,[Shop Thumbnail (120×120)] => shop_thumbnail,[Shop Catalog (450×450)] => shop_catalog,[Shop Single (450×999)] => shop_single)),[9] => Array ([name] => Post Number,[desc] => How many items should be displayed per page?,[id] => items,[type] => select,[std] => 3,[subtype] => Array ([All] => -1,[1] => 1,[2] => 2,[3] => 3,[4] => 4,[5] => 5,[6] => 6,[7] => 7,[8] => 8,[9] => 9,[10] => 10,[11] => 11,[12] => 12,[13] => 13,[14] => 14,[15] => 15,[16] => 16,[17] => 17,[18] => 18,[19] => 19,[20] => 20,[21] => 21,[22] => 22,[23] => 23,[24] => 24,[25] => 25,[26] => 26,[27] => 27,[28] => 28,[29] => 29,[30] => 30,[31] => 31,[32] => 32,[33] => 33,[34] => 34,[35] => 35,[36] => 36,[37] => 37,[38] => 38,[39] => 39,[40] => 40,[41] => 41,[42] => 42,[43] => 43,[44] => 44,[45] => 45,[46] => 46,[47] => 47,[48] => 48,[49] => 49,[50] => 50,[51] => 51,[52] => 52,[53] => 53,[54] => 54,[55] => 55,[56] => 56,[57] => 57,[58] => 58,[59] => 59,[60] => 60,[61] => 61,[62] => 62,[63] => 63,[64] => 64,[65] => 65,[66] => 66,[67] => 67,[68] => 68,[69] => 69,[70] => 70,[71] => 71,[72] => 72,[73] => 73,[74] => 74,[75] => 75,[76] => 76,[77] => 77,[78] => 78,[79] => 79,[80] => 80,[81] => 81,[82] => 82,[83] => 83,[84] => 84,[85] => 85,[86] => 86,[87] => 87,[88] => 88,[89] => 89,[90] => 90,[91] => 91,[92] => 92,[93] => 93,[94] => 94,[95] => 95,[96] => 96,[97] => 97,[98] => 98,[99] => 99,[100] => 100)),[10] => Array ([name] => Offset Number,[desc] => The offset determines where the query begins pulling posts. Useful if you want to remove a certain number of posts because you already query them with another blog or magazine element.,[
    Looks like it’s coming from the theme. I would provide this error to the theme developer and ask how it can be optimized. I also took a look at all of the queries being run by your site via an internal tool:

    http://cl.ly/image/1e2b452Y0I39

    Since most of the queries being run are coming from the theme, most of the drag and errors you may be experiencing will be related to the theme.

    #368631

    Hi!

    Hmm, I’m not sure on how we will be able to optimize this. They cannot increase the execution time?

    I suppose you could try setting the “Number of entries” option to a smaller number.

    Regards,
    Elliott

    • This reply was modified 10 years ago by Elliott.
    #433658

    I too am having this exact issue. Any resolution? WP Engine did advise me to contact the theme developer.

    #433659
    This reply has been marked as private.
    #434333

    Hi!

    I don’t really understand the error that jamiegrand posted. It looks like it’s related to the Masonry element but I’ve never seen it before from any of our other customers. It feels like an issue with the WP Engine servers.

    I would try contacting their support to see if they can try and troubleshoot where the problem is coming from. Perhaps they are being too restrictive in their server settings. Maybe something like increasing the execution query time would fix it.

    Regards,
    Elliott

    • This reply was modified 9 years, 8 months ago by Elliott.
    #434349

    I’ve done a lot of research, and from what I have found, it happens with your theme and WP Engine. As most customers I have stated, WP Engine directs us back to you. Oh well. I’m just going to monitor it to see if it fixes itself with an update – whether it’s WP or the theme.

    #435169

    Hey!

    thank you for letting us know about this issue. Did you try with a default WordPress theme? does it happen there as well?
    We will give a notice to Kriesi … maybe he can include something in future updates.

    Regards,
    Andy

    #435200

    Hi Andy,

    It’s very sporadic, though when I do receive a 502 error, I get quite a few of them – mostly happens when a page is being built. I have switched back to the 2015 theme but have not had the issue; however, as I mentioned, it’s sporadic and hard to replicate.

    Thanks!

    #436063

    Hey!

    Unfortunately there is not much we can do without the help of their support team. We either need more information in general or some infos on why this might happens or which functions might cause the problem.

    I would be happy to add any suggestions the wpengine team has but without more information I am not sure if there is a lot we can do. We will wait for reports of other customers and see if they can contribute to this thread :)

    Best regards,
    Kriesi

    #468931

    Kriesi,
    I have 5 Enfold themes installed all on WP Engine. As of 2 days ago – I started hitting a ton of 502 errors. We are planned to go live with our 2 sites and 24 sub sites this Friday. These errors are in the way to over a year’s worth of work. Please work directly with WP ENGINE to resolve this issue – or provide a workaround. I’m attaching my ticket (Private) below. High Priority please!

    • This reply was modified 9 years, 5 months ago by welswebmaster.
    #469398

    Hey everyone,

    It seems that Themeforest might be to blame here, according to this thread a lot of users have experienced the same problems as you do and removing your Envato details should fix the problem, can you confirm please? https://kriesi.at/support/topic/very-slow-admin-back-end/

    Cheers!
    Rikard

    #469418
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