Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • February 9, 2018 at 6:13 pm #910345
    HannahMole

    Hi there,

    I put the blog options to small preview picture but for some reason I am getting a HUGE image for the first event with smaller ones below.
    I don’t want the large picture. I only want small previews like the posts underneath.

    Can you tell me what I am doing wrong?

    February 10, 2018 at 11:11 pm #910671
    Basilis

    Hey HannahMole,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    February 12, 2018 at 1:50 pm #911099
    HannahMole

    Thank you!

    February 13, 2018 at 4:55 am #911498
    Ismael

    Hi,

    Thank you for the update. We can’t access the site though. The server is timing out. Please contact your hosting provider.

    Best regards,
    Ismael

    February 13, 2018 at 4:43 pm #911765
    HannahMole

    Please try again. The server was down as you suggested. It should be fine now.
    Apologies.

    February 14, 2018 at 3:27 am #912058
    Ismael

    Hi,

    The login token has expired, create another one. Please note that the blog layout options is not going to affect the events page. It’s using a different template.

    Best regards,
    Ismael

    February 14, 2018 at 12:02 pm #912221
    HannahMole

    Hi Ismael,
    I have created another token.

    Many thanks.

    February 15, 2018 at 3:26 am #912589
    Ismael

    Hi,

    Thank you for the update. The image of the first event is outside the “av-tribe-events-content-wrap” container. Please provide the FTP details in the private so that we can debug the issue.

    Best regards,
    Ismael

    February 27, 2018 at 6:32 pm #918579
    HannahMole

    Hi Ismael,
    Sorry Im so late getting back to you.
    We don’t have access to ftp. Is there nothing else we can do?
    Thanks.

    February 28, 2018 at 10:04 am #918897
    Ismael

    Hi,

    I’m sorry but we can’t debug the issue if we can’t access the files directly. Please ask your hosting provider for the FTP details then get back to us.

    Best regards,
    Ismael

    February 28, 2018 at 4:18 pm #919141
    HannahMole

    Hi again Ismael,

    I have the info for you below.

    Thanks.

    March 1, 2018 at 11:55 am #919567
    Ismael

    Hi,

    Thank you for the info.

    I just noticed that the item is set as a featured event so it’s quite normal. If you want it to look like the normal event items, disable the “featured event” option.

    Best regards,
    Ismael

    March 1, 2018 at 2:51 pm #919670
    HannahMole

    Thank you so much Ismael. Such a silly thing that I missed…

    March 2, 2018 at 5:35 am #920076
    Rikard

    Hi,

    It can be easy to miss :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.