Viewing 14 posts - 1 through 14 (of 14 total)
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  • #910345

    Hi there,

    I put the blog options to small preview picture but for some reason I am getting a HUGE image for the first event with smaller ones below.
    I don’t want the large picture. I only want small previews like the posts underneath.

    Can you tell me what I am doing wrong?

    #910671

    Hey HannahMole,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #911099

    Thank you!

    #911498

    Hi,

    Thank you for the update. We can’t access the site though. The server is timing out. Please contact your hosting provider.

    Best regards,
    Ismael

    #911765

    Please try again. The server was down as you suggested. It should be fine now.
    Apologies.

    #912058

    Hi,

    The login token has expired, create another one. Please note that the blog layout options is not going to affect the events page. It’s using a different template.

    Best regards,
    Ismael

    #912221

    Hi Ismael,
    I have created another token.

    Many thanks.

    #912589

    Hi,

    Thank you for the update. The image of the first event is outside the ” (Purchase code hidden if logged out) ” container. Please provide the FTP details in the private so that we can debug the issue.

    Best regards,
    Ismael

    #918579

    Hi Ismael,
    Sorry Im so late getting back to you.
    We don’t have access to ftp. Is there nothing else we can do?
    Thanks.

    #918897

    Hi,

    I’m sorry but we can’t debug the issue if we can’t access the files directly. Please ask your hosting provider for the FTP details then get back to us.

    Best regards,
    Ismael

    #919141

    Hi again Ismael,

    I have the info for you below.

    Thanks.

    #919567

    Hi,

    Thank you for the info.

    I just noticed that the item is set as a featured event so it’s quite normal. If you want it to look like the normal event items, disable the “featured event” option.

    Best regards,
    Ismael

    #919670

    Thank you so much Ismael. Such a silly thing that I missed…

    #920076

    Hi,

    It can be easy to miss :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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