Tagged: auto responder
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August 18, 2015 at 1:59 pm #489498
Hi
I added the Getresponse plugin to my site (WordPress) and it seems not to be working.the form is hidden behind layout elements in my site, it’s not clickable (can’t be closed) and can’t access the fields.
can you please check what causing the problem?
site details in the private content- This topic was modified 9 years, 4 months ago by barrygur.
August 18, 2015 at 5:37 pm #489634Hey barrygur!
I didn’t see the form anywhere. Is it on a certain page?
Regards,
ElliottAugust 18, 2015 at 6:00 pm #489646I disabled the form in order not to disturb my traffic.
It’s now restored so you can see what I’m talking aboutThanks
August 18, 2015 at 6:08 pm #489651I just set the form to appear only on one page in order to not interfere my traffic.
Please checkout the link in private
Thanks
BarryAugust 19, 2015 at 2:42 pm #490086Hi!
you are using a very old version of the theme. Please update to Enfold v3.2.3
Regards,
AndyAugust 19, 2015 at 3:45 pm #490156Oh my GOD
I’ve made many small modifications in the theme, how can I make sure it won’t disappeare after I update?August 19, 2015 at 6:04 pm #490283Just updated my theme and the problem still exist.
please your help in fixing it
thanks
BarryAugust 20, 2015 at 4:38 pm #490890Hey!
So when you say form your referring to the “GetResponse Integration Plugin” your using. When I view the page I see the form popup but it’s all black and I cannot edit any of the fields. I didn’t see any javascript errors.
Have you contacted the plugin authors about this?
Cheers!
ElliottAugust 20, 2015 at 5:04 pm #490913Hi Elliott thanks for your answer.
the form is hidden behind the themes layout elements.
I Tried to contact GetResponse support they say its a theme bug.
I am amazed this problem is only for me since I am sure I am not the only one to use getresponse with Enfold theme.
the problem that you see is on every page as well when you try to exit the exit intent popup doesn’t appear well on the the site (again, hidden behind layout elements and is not clickable)I be happy if you check this thing again
Thanks
BarryAugust 21, 2015 at 3:59 pm #491467Hey!
Perhaps your supposed to add the script before the ending
</body>
tag in the footer.php file instead of in the page content.Cheers!
Elliott -
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