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  • August 18, 2015 at 1:59 pm #489498
    barrygur

    Hi
    I added the Getresponse plugin to my site (WordPress) and it seems not to be working.

    the form is hidden behind layout elements in my site, it’s not clickable (can’t be closed) and can’t access the fields.
    can you please check what causing the problem?
    site details in the private content

    • This topic was modified 8 years, 8 months ago by barrygur.
    August 18, 2015 at 5:37 pm #489634
    Elliott

    Hey barrygur!

    I didn’t see the form anywhere. Is it on a certain page?

    Regards,
    Elliott

    August 18, 2015 at 6:00 pm #489646
    barrygur

    I disabled the form in order not to disturb my traffic.
    It’s now restored so you can see what I’m talking about

    Thanks

    August 18, 2015 at 6:08 pm #489651
    barrygur

    I just set the form to appear only on one page in order to not interfere my traffic.
    Please checkout the link in private
    Thanks
    Barry

    August 19, 2015 at 2:42 pm #490086
    Andy

    Hi!

    you are using a very old version of the theme. Please update to Enfold v3.2.3

    Regards,
    Andy

    August 19, 2015 at 3:45 pm #490156
    barrygur

    Oh my GOD
    I’ve made many small modifications in the theme, how can I make sure it won’t disappeare after I update?

    August 19, 2015 at 6:04 pm #490283
    barrygur

    Just updated my theme and the problem still exist.

    please your help in fixing it

    thanks
    Barry

    August 20, 2015 at 4:38 pm #490890
    Elliott

    Hey!

    So when you say form your referring to the “GetResponse Integration Plugin” your using. When I view the page I see the form popup but it’s all black and I cannot edit any of the fields. I didn’t see any javascript errors.

    Have you contacted the plugin authors about this?

    Cheers!
    Elliott

    August 20, 2015 at 5:04 pm #490913
    barrygur

    Hi Elliott thanks for your answer.
    the form is hidden behind the themes layout elements.
    I Tried to contact GetResponse support they say its a theme bug.
    I am amazed this problem is only for me since I am sure I am not the only one to use getresponse with Enfold theme.
    the problem that you see is on every page as well when you try to exit the exit intent popup doesn’t appear well on the the site (again, hidden behind layout elements and is not clickable)

    I be happy if you check this thing again
    Thanks
    Barry

    August 21, 2015 at 3:59 pm #491467
    Elliott

    Hey!

    Perhaps your supposed to add the script before the ending </body> tag in the footer.php file instead of in the page content.

    Cheers!
    Elliott

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