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  • April 4, 2022 at 11:04 am #1347109
    mpulso

    Hi Enfold Team,

    I tried to add the new GA4 Analytics Tag to the Tracking-Code Area for Google Analytics in the Theme-Options.
    I tried to use both the whole tracking code and the single line (G-XXXXXXXXXX), and it does not work. There is no connection to my Google Analytics Account for the Website.
    Is there a special way I have to integrate the GA4 Tag or does it not work with my current version?
    My current Enfold Version is 4.7.6.4.

    Kind regards and thanks for any help you can provide,
    Tanja

    April 4, 2022 at 11:47 am #1347118
    Rikard

    Hi Tanja,

    Could you try updating the theme to the latest version (4.9.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    April 4, 2022 at 12:39 pm #1347126
    mpulso
    This reply has been marked as private.
    April 4, 2022 at 2:13 pm #1347139
    Rikard

    Hi,

    Thanks for that. Your security plugin might be blocking the updates coming through, please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    April 4, 2022 at 3:55 pm #1347160
    mpulso

    Hi,
    Thank you Rikard that worked.
    Kind regards,
    Tanja

    April 4, 2022 at 6:01 pm #1347175
    Rikard

    Hi,

    Thanks for the update. Is the tracking code working as it should now then?

    Best regards,
    Rikard

    April 5, 2022 at 9:13 am #1347216
    mpulso

    Hi,
    Yes thank you the tracking code works now as well.

    Kind regards,
    Tanja

    April 5, 2022 at 10:54 am #1347237
    Rikard

    Hi,

    Great, I’m glad to hear that. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 11, 2022 at 9:33 am #1347915
    mpulso

    You can close it. Thank you

    Kind regards,
    Tanja

    April 11, 2022 at 10:13 am #1347932
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 10 posts - 1 through 10 (of 10 total)
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