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January 7, 2020 at 11:25 pm #1171274
HI!
I’ve tried placing a Vimeo link into both a full-screen slider and a full-width slider and there is a PLAY button in the middle of the video. When I press it nothing happens but if I click on the lower part of the video (anywhere) it starts to play. What can I do to get the PLAY button to work to avoid confusion to users? It appears to be happening in both Chrome and Safari.
Thanks!
-JenJanuary 8, 2020 at 7:10 am #1171334Hey Jen,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoJanuary 9, 2020 at 8:47 pm #1171948This reply has been marked as private.January 10, 2020 at 10:11 am #1172093Hi edendesign,
Thanks for providing admin access.
The play button was inside the video iframe, to fix it, please use a child theme, here’s a link where you can find the child theme and how to use it: https://kriesi.at/documentation/enfold/child-theme/
Then add this code in functions.php:add_filter('avf_vimeo_video_url', 'avf_vimeo_hide_controls'); function avf_vimeo_hide_controls($video_url) { $video_url = esc_url( add_query_arg( array( 'controls' => 0 ), $video_url ) ); return $video_url; }
Best regards,
Nikko- This reply was modified 4 years, 11 months ago by Nikko.
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