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  • #1171274

    HI!

    I’ve tried placing a Vimeo link into both a full-screen slider and a full-width slider and there is a PLAY button in the middle of the video. When I press it nothing happens but if I click on the lower part of the video (anywhere) it starts to play. What can I do to get the PLAY button to work to avoid confusion to users? It appears to be happening in both Chrome and Safari.

    Thanks!
    -Jen

    #1171334

    Hey Jen,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1171948
    This reply has been marked as private.
    #1172093

    Hi edendesign,

    Thanks for providing admin access.
    The play button was inside the video iframe, to fix it, please use a child theme, here’s a link where you can find the child theme and how to use it: https://kriesi.at/documentation/enfold/child-theme/
    Then add this code in functions.php:

    add_filter('avf_vimeo_video_url', 'avf_vimeo_hide_controls');
    
    function avf_vimeo_hide_controls($video_url) {
    	$video_url = esc_url( add_query_arg( array( 'controls' => 0 ), $video_url ) );
    	return $video_url;
    }

    Best regards,
    Nikko

    • This reply was modified 4 years, 10 months ago by Nikko.
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