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  • #1138534

    Hi guys having an issue with the full width easy slider. Using it uptop of the pages and using the same single image with the same setting. However on some pages it is taller than on others. Can’t figure out what the issue is.

    Need your assistance please.

    #1138672

    Hey Lana,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1138861
    This reply has been marked as private.
    #1139329

    Hi Lana,

    I have checked this issue on Windows 10 using Chrome, Opera, Firefox browsers and I don’t see the issue on my end.
    I don’t have a mac though to see this issue :( I’ll ask my colleagues to check.

    Best regards,
    Nikko

    #1139753

    Ok, thank you. I tried removing the slider and redoing it anew to no avail. However, we just set up a new subdomain and the issue is not present there. Very puzzling.

    I’m hoping you can find the issue. It seems to be present only in certain sections. Super frustrating visually.

    #1140328

    Hi, wondering if you guys had a chance to look at the issue.

    #1140565

    Hi,

    Sorry for the late reply. I checked the two pages in question on OSX/Chrome, but I can’t see any difference in height. In which browser are you seeing this problem?

    Best regards,
    Rikard

    #1141173

    HI Rikard, it Chrome only Mac desktop
    Version 77.0.3865.75 (Official Build) (64-bit)
    It disappeared a few days ago so I thought you guys did something to the template but then it started stretching in height again.

    #1142003

    Hi,

    No, we have not done something at all. I think it is related to something else and not with our theme at all, as it comes back and go…

    Best regards,
    Basilis

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