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Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 19, 2017 at 4:09 pm #866281
    joanna_nk

    I can not set up correct visibility on iPad screens. Can you help me to do that?

    best regards,
    xjonox

    October 19, 2017 at 6:13 pm #866374
    Jordan Shannon

    Hey joanna_nk,

    If you mean the wood background at the top, I’m able to see it on the iPad. Were you able to get this corrected?

    Best regards,
    Jordan Shannon

    October 20, 2017 at 10:01 pm #866880
    joanna_nk
    This reply has been marked as private.
    October 20, 2017 at 10:10 pm #866891
    Jordan Shannon

    Hi,

    If possible please post a screenshot of what you are seeing in those formats.

    Best regards,
    Jordan Shannon

    October 21, 2017 at 12:20 am #866907
    joanna_nk
    This reply has been marked as private.
    October 22, 2017 at 7:08 am #867160
    Rikard

    Hi,

    Thanks for the screenshot. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 24, 2017 at 12:06 pm #868128
    joanna_nk
    This reply has been marked as private.
    October 24, 2017 at 2:37 pm #868216
    Jordan Shannon

    Hi,

    Did you attempt to send them to Rikard directly? I’m not seeing the details in the private area.

    Best regards,
    Jordan Shannon

    October 24, 2017 at 3:37 pm #868242
    joanna_nk
    This reply has been marked as private.
    October 26, 2017 at 7:16 am #869082
    Ismael

    Hi,

    We set the Slider Settings > Mobile > Hide under field to “767”. Please remove the device’s browser history then check the page again.

    Best regards,
    Ismael

    November 9, 2017 at 3:22 pm #874703
    joanna_nk
    This reply has been marked as private.
    November 10, 2017 at 7:00 am #875030
    Ismael

    Hi,

    We disabled the “Hide on Mobile” option and leave the “Hide Under” value. It is working now. Please remove browser cache or hard refresh before checking the page.

    Best regards,
    Ismael

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