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    Hi there,
    This is a problem I’ve experienced a couple times now with enfold recently:

    I am done building my site and there are just a few small changes to make. For example delete one line from the headline rotator. By doing that, everything seems fine, but when I click on “save site” in the backend, the frontend page disappears or at least half of the page does.
    I have no idea why that happens. Since I have not installed any plugin or made some other major changes to the site.
    It can also be just one change in a telephone number….
    The only possibility to get back to the “old” site is to restore from a backup I made (thank god)

    Can you please help? :)

    Thanks Katrin

    PHP 7.2.22


    Sorry, I should write where to find the site :)
    Details in the private content box.


    Hi Katrin,

    Thanks for the login details, on which page is this happening?

    Best regards,


    Hi Rikard,

    I know, I forgot :)) But I wrote a second note right underneath. I’ll put it again in the private Content Box…



    Thanks for that. When content disappears from the Layout Builder then it’s usually due to open html markup in the content, but I can’t see any in yours. It can also be due to special characters such as the hash in your last headline rotator. Could you try to remove all special characters, and look for open html markup and correct it to see if it makes any difference please?

    Best regards,


    Hi Rikard,

    I tried to remove the # in the last line, but it’s the same – I cannot even save this change. As soon as I hit the save button – the frontend is gone…
    Any other ideas? I’m so sorry, but I don’t have any clue where to start…


    Sorry for the late reply, and thanks for the login. I don’t see the hash (#) in your headline rotator, were you able to correct this?
    Is “Home” & “Home2” the same? I see in your WordPress > Settings > General > Homepage “Home” is chosen, but in Enfold Theme Options > Homepage “Home2” is chosen. This probably is not a big deal, but we should pick the same just to rule out any conflicts. Which one do you want to use? I would then test on the other page because I don’t want to lose your whole page as you said was happening.

    Best regards,


    Hi Mike,
    Thanks for helping me. “Home” was the first draft of the homepage. I named it “Home (Test Page)” now and “Home2” is what should be the Startpage. so we just have that. I also checked the General Settings and the Enfold theme Settings and changed it. Sorry for that.

    The # was before Walltstreetstudios in the Headline Rotator. It should say “#WALLTREETSTUDIOS #DAMBAMGARAGE”

    • This reply was modified 1 week, 2 days ago by  onesmile.
    • This reply was modified 1 week, 2 days ago by  onesmile.

    Is somebody still with me?

    • This reply was modified 1 week, 2 days ago by  onesmile.
    • This reply was modified 1 week, 2 days ago by  onesmile.
    • This reply was modified 1 week, 2 days ago by  onesmile.

    Sorry for the late reply, I tested your Home2 with our a Avia Layout Builder Debugger but found no errors and I was able to copy your pages shortcode to my localhost and also test on a new install.
    I removed the “#” from the headline rotator and saved without error, and the backend looks the same as the frontend. Please check to confirm.

    Best regards,


    Dear Mike,

    So there was no error to fix? This is so funny, because I was having one heart attack after the other, since with every little step the page crashed…
    Right now, I was able to make and save changes, so everything seems fine. I really hope it stays that way.

    So one last question: Is there a way to put the # back in? Do you think, this was causing the problem? Because the Hashtag is wanted…. and I need to find a way now.

    Thank you so much,


    Hi Katrin, You can try using the html code for the hash from here

    Best regards,

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