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  • April 3, 2023 at 11:25 am #1403372
    Luisgasser

    Hi,

    i have this shortcode in my costum widget to display a contact form, but i get no test mail if i try (delivery confirmation is shown after sending)

    av_contact_preselect=” width=” av_uid=’av-eiz7jf’][/av_contact_field]
    [av_contact_field label='Betreff' type='text' check='is_empty' options='' multi_select='' av_contact_preselect='' width='' av_uid='av-e91xnn'][/av_contact_field]
    [av_contact_field label='Nachricht' type='textarea' check='is_empty' options='' multi_select='' av_contact_preselect='' width='' av_uid='av-e69e23'][/av_contact_field]
    [/av_contact]

    Do i have to install e SMTP Plugin like Mailbank or do you have any idea where the bug is??

    Thank you for helping!

    April 7, 2023 at 5:55 pm #1403832
    Mike

    Hey Stefan,
    Thank you for your patience, I see that the form is giving the successful confirmation and I don’t see any browser console errors related to the form, I believe that your emails are going to a spam folder or the server is marking it as spam and deleting them.
    Typically you don’t need to use a SMTP plugin if you are using an email address that matches your domain, if you are trying to have the email sent to your gmail address or a different domain then you should use a SMTP plugin, I have not seen anyone use Mail Bank before, typically I see WP Mail SMTP in use.

    Best regards,
    Mike

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