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Hi,
Our contact form was working perfectly 1 week ago, but now, any submissions are not being delivered to the recipient emails set within the form builder.
No changes have been made to affect this on the server, so I am confused to what the issue is.
Your help would be appreciated
Thanks
Woogie07Hey
Let’s do a simple discardment to see if it’s an Enfold problem or no, can tou try resetting your password from the login screen? see if you get the recovery mail in your inbox.Hi,
@carlosquispehernandez wants you to test if your WordPress installation is able to send emails, you can test that by requesting a new password from the login screen. You can also check the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-Best regards,
RikardHi,
Yes wordpress was sending the emails – the form requests delivered previously but suddenly stopped working.
Is there any reason why the delivery function should stop? – there has been no changes to the server.
Any help would be appreciated or I can give temp login access.
Thanks
MarcusHi,
Thanks for the update. Did you try the suggestions listed in the article I linked to?
Best regards,
RikardHi,
One of the suggestions is below:
It may be that your server is only allowing e-mails sent from the default WP address (should be like “ (Email address hidden if logged out) ”). In this case, you can set the Enfold contact form to send messages from that address, just add the following snippet to your theme/child theme functions.php file:
function change_cf_from() {
return ” (Email address hidden if logged out) “;
}
add_filter(‘avf_form_from’, ‘change_cf_from’, 10);See in private content, would this be the correct code if I am replacing (Email address hidden if logged out) the desired site?
Thanks
MarcusHi,
Apologies.
I have tried the reset password for my login and not received an email.Could you advise on the best steps forward to fix so that email is delivered?
Thanks
MarcusHi,
Please include an admin login in the Private Content area so we can investigate and be of more assistance.Best regards,
MikeHi,
Thanks for the login, I have tested your contact form by cloning the element and replacing your email address with mine, and I found the form is sending the contact email and the autoresponder email correctly.
I do note that your email is marked as spam because it’s sent from a different domain, it looks like your webhost domain.
X-Spam-Score: 90
So you are probably also getting the emails in your spam folder, or some mail servers auto delete high scoring spam.
To correct this you should set up SMTP mail on your site domain and use the plugin WP Mail SMTP or Easy WP SMTP so your WordPress sends mail though your domain’s SMTP and not phpmail.
Then your mail should not be marked as spam. I know you said it used to work, but it’s possible that your webhost has too many email abusers and had been marked as a spam domain.Best regards,
Mike
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