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  • September 4, 2023 at 3:51 pm #1418056
    yvino

    Good Day support team
    Can’t find and modify in the backend the footer widget. (I renewed the support licence with themerforest today).
    Thank you for your helpf and regards. Yvonne

    September 5, 2023 at 8:35 am #1418125
    Ismael

    Hey yvino,

    Thank you for the inquiry.

    The footer widgets should be editable in the Appearance > Widgets panel. If you can’t find the widgets there, please provide the login details in the private field so that we can inspect the issue thoroughly.

    Best regards,
    Ismael

    September 5, 2023 at 8:47 am #1418128
    yvino

    Thank you Ismael
    in Appearance – Widgets – the widgets are visible for the footer – but empty. I will provide you with the login details in the private message. Thank you very much and regards. Yonne

    September 5, 2023 at 2:16 pm #1418151
    Rikard

    Hi,

    Thanks for that. The contents of the footer widgets are visible on my end under Apperance->Widgets. Could you try using a different browser to see if that helps?

    Note that you are running very old version of the theme, WordPress and PHP. At some point you will have to update all of them to keep your site running as it should.

    Best regards,
    Rikard

    September 5, 2023 at 4:02 pm #1418173
    yvino

    Hi Rikard
    Thank you – I can see the Footer Widgets, but there is no content in the backend. https://app.screencast.com/VktE9mV3wDPEL
    I tried with Firefox and Google Chrome – it’s the same.
    Now I updated wordpress. I also downloaded a new version (Version 5.6.6) of enfold and installed it via FTP, but when I activate the new theme version on the FTP the site appears blank. Also when I try to choose a PHP-Version more than 7.4.
    In the backend of WordPress there are 2 themes of enfold. Version 4.7.6.3 and 4.5.2 .When I try to delete the older version 4.5.2, also an error appears: https://app.screencast.com/iAO7TQpUQiNBP
    But I can’t see the uploaded version of Enfold via FTP (https://app.screencast.com/gCjXrerslVMuu).
    Do you have an idea to resolve. Would be great. Thank you very much.

    September 5, 2023 at 4:40 pm #1418178
    Rikard

    Hi,

    Please see screenshot in private for what I’m seeing on my end, we’ll need a sure way or reproducing the results you are seeing on your end in order to help you out.

    Best regards,
    Rikard

    September 5, 2023 at 4:41 pm #1418179
    Rikard

    Hi,

    The update to 5.6.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    September 6, 2023 at 2:56 pm #1418278
    yvino

    I’ve seen, that there are 2 wordpress Site running at the provider and could manage to make the update for the website. Now I will try again to update the theme etc. Thank you again for your support and regards.

    September 7, 2023 at 6:29 am #1418323
    Ismael

    Hi,

    Let us know if the issue persists once the theme has been upgraded.

    Thank you for your patience.

    Best regards,
    Ismael

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