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  • August 22, 2018 at 5:44 am #1000135
    hellomerilou

    Hi,

    I am trying to edit my footer widgets. However, I click on the “custom html” and “image” widget blocks and nothing shows. Does anyone know how to fix this?

    You can view a screenshot here: https://www.dropbox.com/s/q5x80zah5s1p84w/Screen%20Shot%202018-08-21%20at%208.31.32%20PM.png?dl=0

    August 22, 2018 at 9:06 am #1000176
    Rikard

    Hello Merilou,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 23, 2018 at 9:37 pm #1000978
    hellomerilou
    This reply has been marked as private.
    August 24, 2018 at 9:25 am #1001079
    Rikard

    Hi,

    Great, thank you so much for that. Does your site have a URL as well maybe? Please post login details in private next time, this is a public forum.

    Best regards,
    Rikard

    August 27, 2018 at 3:57 am #1002110
    hellomerilou
    This reply has been marked as private.
    August 27, 2018 at 3:58 am #1002111
    hellomerilou

    I specifically can’t edit Footer Column 2 and column 3. Column 2 is “Custom html” and Column 3 is “image”.

    August 27, 2018 at 7:07 am #1002149
    Rikard

    Hi,

    Thanks for that, it seems I’m able to login but I’m not allowed to view the backend:

    Sorry, you are not allowed to access this page.

    Could you upgrade the account to have admin rights please?

    Best regards,
    Rikard

    August 27, 2018 at 9:07 am #1002171
    hellomerilou
    This reply has been marked as private.
    August 27, 2018 at 12:25 pm #1002245
    Victoria

    Hi hellomerilou,

    Thank you.

    Best regards,
    Victoria

    August 28, 2018 at 1:24 am #1002480
    hellomerilou
    This reply has been marked as private.
    August 29, 2018 at 4:12 am #1002955
    Rikard

    Hi,

    Thanks for the feedback, though I’m not able to reproduce the results shown in your screenshot. The footer widgets are displaying normally on my end when I check in Chrome. Could you try a different browser maybe?

    Best regards,
    Rikard

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